Member & Customer Support Officer

2 weeks ago

Chester, United Kingdom CIPFA Full time

CIPFA is expanding our Customer Services department and is looking for a Member & Customer Support Officer. This is an exciting opportunity for an experienced individual with a high level of customer services experience to provide a high level of customer service in response to customer orders and enquiries about CIPFA products and services.

The postholder is responsible for: Proactively developing and maintaining effective working relationships with colleagues and stakeholders, across the CIPFA Group, to help ensure that business opportunities are followed through, services are improved, and duplication of effort is avoided. To ensure compliance with CRM guidelines as appropriate. Contribute to the implementation and maintenance of Quality Assurance within the CIPFA Group and participate in follow up actions.

**Person Specification**:

- Extensive experience in Customer Service within a commercial environment
- Working within an administrative/support role
- Customer focused environment
- Demonstrable understanding of customer service issues and knowledge of latest strategies and tactics
- High standards of customer care
- Ability to develop crystal reports desirable
- Ability to analyse and interpret financial data - Present data results coherently & clearly
- Strong organisational and time management skills
- Excellent verbal and written communications skills
- Has some understanding of the public sector
- Negotiation and sales skills
- Familiarity with telephony and CRM systems.

**In return, we offer**:
Participation in our 4-day working week pilot During the pilot, you will work 30 hours per week and receive the current full-time salary.

5 weeks annual leave + bank holidays.

Flexible working and leave options.

Up to 10% employer's pension contribution.

Season ticket loans.

Employee Assistance Helpline.

Exclusive employee discounts and rewards at major brands, including health & well-being, retail, restaurants, and technology providers.

**Salary**: £25,927**

CIPFA (Chartered Institute of Public Finance and Accountancy) is a UK-based international accountancy membership and standard-setting body. We are dedicated to public financial management and believe that improving public services is key to changing lives for the better. Good public financial management is central to achieving this ambition. Our educational and advisory services support our members, students, and other public finance professionals throughout their careers, helping them add value to their teams and organizations. Through our work, we ensure public money is raised and spent with the highest degree of openness.

**Location**:
CIPFA is a forward-looking organisation and has developed a modern and progressive approach to flexible working and hybrid working. The location for the role will be dual location at both home and our Chester office.

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