Customer Support Officer

Temporary Customer Support OfficerParade Enterprise Centre, Blacon, Chester, CH1 5HN£27,135 - 28,563 per annumFull time (37.5 hours per week) - temporary role for 12 monthsSanctuary Supported Living is delighted to be recruiting for Customer Support Officerat Parade Enterprise Centre, Blacon. Our sister site is located in Cheadle, Stockport and regular travel between the two sites will be required.At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence.No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day.And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits.The role of Customer Support Officer will include: Undertaking initial first point of contact enquiries and assessments, including risk assessments Monitoring mailboxes including website enquiries, answering telephone enquiries, and internal referrals via SAP Responding positively to complaints and breakdowns in service delivery to meet customer expectations Supporting the administration of high quality and consistent services whilst creating and implementing improvements Skills and experiences: Recent experience in a similar role is desirable, such as a Customer Service Advisor or Call Handler Excellent communication and interpersonal skills, with a calm and empathetic nature Proven experience of administration and accurately updating databases Ability to prioritise and organise a busy workload whilst working to deadlines Intermediate knowledge of MS Office would be advantageous Are you ready to be your best? Brilliant work deserves brilliant benefits As part of our commitment to makingSanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: At least 23 days paid holiday, rising to 28 days after 5 years' service (plus public holidays) pro rata A pension scheme with employer contributions A variety of online discounts and rewards from major retailers Health and well-being plans Life assurance Family friendly arrangements, including opportunities for flexible working Tax efficient savings through our Cycle to Work scheme A wide range of learning and development opportunities Job Reference: 225391We are only currently accepting applications from those with the right to work in the UK.If you are applying internally, don't forget to use your internal careers account to submit your application.We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early.Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.Job Segment: Home Care, Temporary, Customer Service, Healthcare, Contract