Customer Support

4 days ago

Chester, United Kingdom Cpl Life Sciences Full time

**Reference Number**: JO-2212-506818

Customer Support - Dutch/ French Speaking

**Rate**: Negotiable

**Job Type**: Contract

**Location**: Chester

We are working with a Multinational Pharmaceutical company who are based in Chester and they are looking for an Order Processor/ Customer Support - must be a Dutch or French speaker. Please see below details.

**Role**: Customer Support/ Order Processor - MUST SPEAK EITHER DUTCH OR FRENCH

**Location**: 50/50 office in Chester and working from home

**Rate**: £15 per hour

**Duration**: 6 Months
- Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
- Receive orders and enter them in SAP system after performing validations on order following defined business rules
- Inform customers in case of quality issues related to product, recalls, or put on hold situations

**- Handle backorders and returns for customers**: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
- Monitor all open orders until completion and address exceptions
- Archive order and delivery documents
- Route inquiries to related departments (within Capability Centre or in markets)
- Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
- Determine root causes and inform customers of outcomes
- Receive and resolve internal ad-hoc inquiries
- Liaise to BFS in-markets teams to understand order requirements for new product launches and special orders (e.g. clinical trials, free goods)
- Support internal and external audits

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