Training and Quality Manager

6 days ago


Warrington, United Kingdom Howard James Recruitment Consultancy Ltd Full time
Company Overview:
Our client is a dynamic and innovative travel company dedicated to providing outstanding sales and service solutions for a diverse portfolio of partners. They are rapidly expanding, delivering contact centre functions for some of the most recognisable names in the travel industry. With a strong commitment to excellence, our client continually seeks top talent to drive forward their growth and success. Currently, they are looking for a Training and Quality Assurance Manager to help develop and support their growing team.
Job Summary:
As a Training and Quality Assurance Manager, you will play a pivotal role in delivering comprehensive, effective, and engaging onboarding experiences for new employees and homeworkers working in the virtual call centre. You will design and implement tailored training programs that empower team members to excel and contribute to company success. This role requires a creative and strategic thinker with excellent communication skills and a passion for developing individuals. You’ll also work closely with clients to ensure alignment between the company’s values and those of the client’s in-house teams.
Key Responsibilities:
* Induction Programme Development: Create and continuously improve the induction programs for employees and homeworkers to ensure alignment with company values, culture, and objectives.
* Training Design: Develop and maintain training materials, modules, and resources tailored to each client, reflecting their brand, culture, product, and booking processes.
* Training Delivery: Conduct training sessions for new and existing team members using various instructional techniques and formats, including workshops, webinars, and e-learning platforms. Evaluate training effectiveness using feedback mechanisms and KPIs.
* Continuous Improvement: Regularly refine training content and methodologies to keep up with changing business needs and industry trends, with a focus on achieving service level agreements (SLAs).
* Partner Collaboration: Ensure timely communication of client processes, procedures, and updates to the wider team.
What We’re Looking For:
* Proven experience in designing and delivering training programs
* Familiarity with learning management systems (LMS) and e-learning tools
* Travel industry experience is preferred
* Excellent communication, presentation, and facilitation skills
* Ability to collaborate effectively with cross-functional teams and build relationships across organisational levels
* Strong organisational skills
* A passion for employee development and commitment to a positive work culture
* Willingness to travel domestically and internationally to client locations during onboarding
Benefits:
* Competitive salary
* Excellent career development and growth opportunities
* Work-life balance initiatives
* Employee recognition programs
* Inclusive company culture
* Discounted holiday benefits
* 25 days holiday
How to Apply:
Please submit your CV via the "Apply Now" button and one of the team will call you back to discuss your application in greater detail

  • Warrington, United Kingdom Howard James Recruitment Consultancy Ltd Full time

    Company Overview: Our client is a dynamic and innovative travel company dedicated to providing outstanding sales and service solutions for a diverse portfolio of partners. They are rapidly expanding, delivering contact centre functions for some of the most recognisable names in the travel industry. With a strong commitment to excellence, our client...


  • Warrington, United Kingdom CV-Library Full time

    Company Overview: Our client is a dynamic and innovative travel company dedicated to providing outstanding sales and service solutions for a diverse portfolio of partners. They are rapidly expanding, delivering contact centre functions for some of the most recognisable names in the travel industry. With a strong commitment to excellence, our client...


  • Warrington, United Kingdom C&M Travel Recruitment Full time

    Job Description Our client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team. You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the...


  • Warrington, United Kingdom C&M Travel Recruitment Full time

    Our client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team. You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the best customer...


  • Warrington, United Kingdom C&M Travel Recruitment Full time

    Our client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team. You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the best customer...


  • Warrington, United Kingdom C&M Travel Recruitment Full time

    Our client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team. You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the best customer...


  • Warrington, United Kingdom C&M Travel Recruitment Full time

    Our client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team. You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the best customer...


  • Warrington, UK, Cheshire, United Kingdom C&M Travel Recruitment Full time

    Our client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team. You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the best customer...


  • Warrington, United Kingdom Liverpool Heart and Chest Hospital Full time

    Job summary This post as Improvement Manager will support delivery of the National Patient Safety Improvement Programmes. The post holder will be experienced and proficient in Quality Improvement and will have responsibility for facilitation and delivery of elements of the National Patient Safety Improvement Programmes. They will have the ability to...


  • Warrington, Warrington, United Kingdom Dennis Eagle Ltd Full time

    We are seeking a Compliance and Training Manager to join our team at Dennis Eagle Ltd.As a key member of the organization, you will be responsible for creating and updating documentation, enhancing training content, delivering training sessions, auditing systems, and ensuring the success and quality of our projects.Key qualifications include:The ability to...


  • Warrington, Warrington, United Kingdom Nationwide Platforms Full time £28,000

    About the Role:Nationwide Platforms, a leading provider of working at height training, seeks a highly motivated individual to join their team as a Training Sales Advisor.As a key member of the sales and service environment, you will be responsible for handling inbound and outbound training enquiries by phone and email, building strong relationships with...

  • Hairdressing Tutor

    5 months ago


    Warrington, United Kingdom UK training and development ltd Full time

    The Tutor will plan, deliver and assess all components of the Learners framework including NVQ and Functional Skills, with particular emphasis on teaching and learning. The Tutor is responsible for ensuring learners achieve their individual learning plans, achieve their 20% Off the Job training, are well-supported, and have a positive experience during...


  • Warrington, United Kingdom Skilled Careers Full time

    We are working with a development business, who specialise in residential schemes across the UK, building new homes of Traditional Build and Timber Frame construction. Due to continued expansion, they are looking for an experienced National Quality Assurance Manager. A hybrid role, you will be ideally based in the Kent / Sussex or Essex with easy access to...


  • Warrington, United Kingdom CV-Library Full time

    We are working with a development business, who specialise in residential schemes across the UK, building new homes of Traditional Build and Timber Frame construction. Due to continued expansion, they are looking for an experienced National Quality Assurance Manager. A hybrid role, you will be ideally based in the Kent / Sussex or Essex with easy access to...


  • Warrington, United Kingdom Science and Technology Facilities Council (STFC) Full time

    **Science and Technology Facilities Council** **Salary**: Band B £21,600 to £22,578 per annum (dependent on skills and experience). **Hours**:Full-Time _(We understand the importance of work-life balance, and are happy to discuss the possibility of flexible working with applicants)_ **Contract Type**:Fixed-Term (3 Years). **Location**:Science and...


  • Warrington, United Kingdom Warrington and Halton Teaching Hospitals NHSFT Full time

    Warrington & Halton Teaching Hospitals NHS FT (WHH) has a Quality Academy, a vibrant centre of inquiry, delivery and partnership. This position offers an exciting opportunity for an individual with a talent for improvement to take WHH to a new level of achievement. The post holder will have a key role in delivery of the organisations quality and improvement...


  • Warrington, United Kingdom Warrington and Halton Teaching Hospitals NHS Foundation Trust Full time

    Warrington & Halton Teaching Hospitals NHS Foundation Trust has a Quality Academy, a vibrant centre of inquiry, delivery and partnership. This position is an exciting opportunity for an individual with a talent for improvement to join the Academy for a fixed period of 12 months. We are looking for a Continuous Quality Improvement (CQI) Project Facilitator...


  • Warrington, Warrington, United Kingdom ENG Bauen Ltd Full time

    A renowned Engineering and maintenance provider, ENG Bauen Ltd, seeks a Senior Quality Manager to lead their quality operations and ensure compliance, accuracy, and standardization of documentation. As a key member of the team, you will play a crucial role in upholding and improving quality standards across diverse sectors in the UK.This exciting opportunity...


  • Warrington, Warrington, United Kingdom Bilfinger Full time

    Job Summary:The QA/QC Lead will provide quality management and control to projects, ensuring quality assurance, quality control, and audit processes are in place and effective. This role will also support day-to-day operations for quality awareness to the project.Main Responsibilities:Manage quality assurance, document control, and system resources to...


  • Warrington, Warrington, United Kingdom John Sisk and Son Full time

    Job Overview: Sisk UK is seeking an experienced Systems Manager to drive the implementation of compliant Health, Safety, and Quality (HSSQ) Management Systems. The ideal candidate will have a strong background in HSSQ management, with excellent knowledge of legislative changes affecting operational delivery. Key Responsibilities: Develop and maintain an...