Training and Quality Assurance Manager

4 days ago


Warrington, United Kingdom C&M Travel Recruitment Full time
Job Description

Our client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team. You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the best customer service with accurate and up to date knowledge. The role will ideally be hybrid and comes with a competitive salary.


Training and Quality Assurance Manager duties:


  • Ability to design training materials, modules and resources for varied partners
  • Develop induction programmes for new starters and deliver training sessions for new and existing staff to include workshops, webinars and e-learning platforms
  • Continually refine and update training content to adapt to business needs and industry trends
  • Call monitoring and constructive feedback to ensure high levels of customer service are adhered to
  • Work closely with all clients with some travel required to visit client sites


Training and Quality Assurance Manager skills required:


  • Proven experience in designing and delivering training programmes
  • Travel industry experience is preferred
  • Excellent communication and presentation skills
  • Familiarity with learning management systems and e-learning tools
  • Flexibility to travel to partner locations during onboarding


Additional information:

  • Excellent opportunity for career development
  • Hybrid working
  • Employee recognition programs
  • Competitive salary



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