Training and Quality Assurance Director
2 weeks ago
We are seeking a skilled Training and Quality Assurance Director to join our team at Howard James Recruitment Consultancy Ltd. As a key member of our organization, you will play a pivotal role in delivering comprehensive training programs that empower employees to excel and contribute to company success.
About the Role- Create and continuously improve induction programs for employees and homeworkers to ensure alignment with company values, culture, and objectives.
- Develop and maintain training materials, modules, and resources tailored to each client, reflecting their brand, culture, product, and booking processes.
- Conduct training sessions for new and existing team members using various instructional techniques and formats, including workshops, webinars, and e-learning platforms. Evaluate training effectiveness using feedback mechanisms and KPIs.
- Regularly refine training content and methodologies to keep up with changing business needs and industry trends, with a focus on achieving service level agreements (SLAs).
- Proven experience in designing and delivering training programs.
- Familiarity with learning management systems (LMS) and e-learning tools.
- Travel industry experience is preferred.
- Excellent communication, presentation, and facilitation skills.
- Ability to collaborate effectively with cross-functional teams and build relationships across organisational levels.
- Strong organisational skills.
- A passion for employee development and commitment to a positive work culture.
- Willingness to travel domestically and internationally to client locations during onboarding.
- Competitive salary: £60,000 - £80,000 per annum.
- Excellent career development and growth opportunities.
- Work-life balance initiatives.
- Employee recognition programs.
- Inclusive company culture.
- Discounted holiday benefits.
- 25 days holiday.
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Training and Quality Assurance Manager
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Training and Quality Assurance Manager
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Warrington, United Kingdom C&M Travel Recruitment Full timeOur client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team. You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the best customer...
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Training and Quality Assurance Manager
1 month ago
Warrington, United Kingdom C&M Travel Recruitment Full timeOur client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team. You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the best customer...
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Training and Quality Assurance Manager
1 month ago
Warrington, United Kingdom C&M Travel Recruitment Full timeJob Description Our client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team. You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the...
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Warrington, United Kingdom C&M Travel Recruitment Full timeOur client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team. You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the best customer...
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Warrington, United Kingdom C&M Travel Recruitment Full timeOur client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team. You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the best customer...
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