Surveyor

The Role:
Working in our Housing Adaptation Support Service Team to provide a professional qualified and comprehensive surveying and technical service to clients, enabling them to remain in their own home, by designing and over seeing disabled adaptations in line with Occupational Therapist recommendations.
Why Choose Us
* Contributory pension scheme 4% to 10% matched contributions
* Hybrid working
* Free onsite car parking
* Life assurance of 4x annual salary (Terms and Conditions apply)
* 30 days annual leave in addition to bank holidays
* Two volunteer days per year
* Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
* Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
* Extensive annual Staff Wellbeing programme
* Enhanced maternity, paternity, and shared parental leave provision
* Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
* Annual flu vaccinations
* Access to an extensive range of corporate discounts on shopping, travel & days out
* Social events, including lunchtime walking, rounders, festive Fridays
* Travel loan
What you will be doing:
To inspect and survey client’s homes providing a technical assessment and advice regarding repairs and improvements. Provide guidance to enable clients to make informed decisions around independent living, health and well being in accordance with the requirement of stakeholders and funders.
To prepare drawings using CAD, schedules of works or schedule of rates and specifications as required for building control, Planning Authorities and invitations to tender for grant approval to agreed timescales.
Strong knowledge of technical legislation and building law such as Building Regulations, British standards, CDM 2015, planning permission, lawful developments and the Party Wall 1996 etc Act.
To utilise external technical resources as appropriate.
Hold a caseload of clients and provide them with support in either their own homes or at an alternative venue if required.
To manage the technical workload from initial inspection to completion, to meet performance targets set by Local Authorities, Operations Manager (internally) and any other stake holders or partners.
To hold regular case review meetings with the relevant Grants Officers and Occupational Therapists and to use contacts with these and other outside bodies to resolve technical problems including formal and informal complaints, ensuring that our services are well represented.
To work with the team to develop a customer orientated culture, ensuring that audit checks are made on a selection of actions initiated to conform the client has received a satisfactory service and develop and maintain protocols and partnerships working with other agencies.
To provide technical information and monitoring reports as required to internal and external contacts, be able to analyse information and recommend action where necessary. To investigate and respond to client enquiries and complaints ensuring that timescales are met in
To agree timetables, works programmes and remedial action with builders and keep accurate records.
To contribute to maintaining and reviewing the HIA Contractors list, providing evidential information on recent performance as requested.
Clearly explain the remit of the service to a range of clients and other professionals as appropriate.
To investigate and respond to client enquiries and complaints within own area of responsibility ensuring that timescales are met in line with key performance indicators and complaints policy.
Ensure accurate records both paper and electronic are maintained to evidence compliance with the service specification, commissioner requirements and internal and external key performance indicators, forming part of our continued performance programme and ensuring confidentiality at all times.
To ensure that correspondence and comprehensible file notes on all contacts with or about the clients are kept on file and that file notes are factual and free from personal opinions and where appropriate, are clearly identified as confidential.
To attend regular case update/review meetings with the casework administration team providing essential up to date information on each case.
To engage proactively with the groups health and safety procedures, including those relating to gas servicing, asbestos and legionella and implement the our Health and Safety policy, ensuring that all practices and procedures are undertaken in accordance with providing a healthy and safe working environment for staff and clients.
Implement effective safeguarding practice for vulnerable adults and children in accordance with Local authority and our policies, guidance and protocol.
Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with our policy.
Participate in and actively promote and market the service to a wide range of individuals, groups, associations, stakeholders and partners.
To participate in reviewing and improving policies, procedures and IT systems to make services more efficient and effective.
Implement the associations equal opportunities policy as an integral part of all duties and observe the letter and the spirit of the policy at all times.
Implement and maintain safe practices at all times in accordance with our safety policy.
Carry out risk assessments with regard to personal safety and that of others within proximity of working environment.
Support the group’s diversity and customer involvement strategy in all aspects of work.
Work in collaboration with other directorates and colleagues as required.
Identify your own training needs for personal development.
To undertake such duties as are appropriate to meeting the responsibilities, policies and procedures and whenever reasonably instructed, which may include working outside normal working hours.
Your knowledge and experience:
Experience of managing a caseload.
Developing effective professional relationships.
Applies knowledge/skills to solve complex problems and implement improvements to current work practice; coordinates work beyond own area of expertise.
Fully understands relationships between work processes and the organisation and their impact on work; uses this knowledge in own area to improve work processes.
Managing/supervising contractors carrying out adaptations and repairs in domestic housing.
Designing and planning extensions and major adaptations to domestic buildings including all surveys, calculations, statutory applications and produce drawings using AutoCAD. Design statements and detailed tender documents.
Successfully preparing works for Planning and Building Regulations approval.
Well organised with excellent time management skills, able to arrange and manage workload demands, determine priority tasks, meet tight deadlines and achieve goals.
Excellent knowledge of building pathology.
Working to common goals as part of a team.
Domestic building construction and repairs.
Your behaviours and skills:
Calm, confident and approachable manner.
Excellent communication skills, face to face and via telephone
Ability to think and act quickly in a pressurised environment
Proven ability to negotiate outcomes and solve problems
Experience of using own initiative to implement and improve work systems
Ability to prepare and interpret numerical data and to explain to others.
Proven ability to plan and manage own workload
Ability to work well as part of a team
Desire to provide excellent customer service
Resilience when dealing with difficult situations
Repair and maintenance advice.
To understand the importance of a client centred service.
Knowledge of up to date grants and loans available for clients.
Understanding the needs of our client group and the benefits of a flexible, outcome focused and personalised support service.
Knowledge of related services provided by the statutory and voluntary sector.
Understanding of confidentiality and data protection issues.
Understanding of the need to collect data and the benefits for the service.
Knowledge of equality, diversity and inclusion as they relate to the designated client group.
An understanding and commitment to customer service objectives and be able to meet the needs of both the internal and external customer.
Able to communicate effectively with clients, staff and stakeholders both verbally and in writing using easy to understand plain English.
Demonstrable commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs.
Fully understands relationships between work processes and the organisation and their impact on work; uses this knowledge in own area to improve work process.
Acting as a facilitator to resolve conflicts within a team or to maximise the success of the team and maintain effective and supportive relationships with peers and partners.
Excellent time management skills and demonstrable ability to meet deadlines and achieve goals.
Comprehensive IT skills to include use of Microsoft Office and ability to maintain electronic records, with attention to detail.
Applications
Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.
Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.
Key dates
Applications Close:
Tuesday, 20 August 2024
Interview Date:
Thursday, 29 August 2024

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