Customer Account Manager

1 week ago

Whitton Suffolk, United Kingdom Cottrell Moore Ltd Full time
Customer Accounts Manager
This is a fantastic opportunity to join this continuously growing company as a Customer Accounts Manager. You'll work alongside this award-winning Sales team in their Ipswich based office, to ensure the smooth day-to-day function of the operation.
The Ideal Person:
* This is fast paced environment so the right candidate should be a great team player who is organised and able to prioritise their workload.
* Excellent communication skills are essential along with a 'can do' attitude.
* Previous Administration experience and dealing with customers over the phone is essential.
* Ability to work independently and take initiative
* Positive attitude and work well with a team
Customer service is at the forefront of everything we do; providing an excellent service, developing key relationships, and consistently assisting the team to hit its targets is a vital part of this role. Responsibilities include:
* Order management & bid negotiation
* Handling incoming calls for the department and liaising with customers over the phone.
* Supporting customers throughout the sales process
* Processing orders (full system training provided)
* Processing queries and order amendments to ensure customer satisfaction.
* Pre- and post-sales support for a varied customer base
* Logging and processing sales via our internal sales system
* Chasing and escalating order with other departments and vendors
* Liaising with the warehouse to ensure stock received is despatched within agreed timelines.
* Sourcing new customers and sales opportunities.
Benefits and culture:
* Salary between £28-32k depending on experience
* Monthly commission (based on team performance)
* Yearly Profit related pay bonus scheme
* Full training and on-going Learning and Development support
* Pension scheme
* Health & Life Cover
* Fun team environment
* Staff Purchases
* Community outreach days and charity activities

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