Customer Support Agent

3 months ago

Charlton Hampshire, United Kingdom Progresso Search Full time
Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.
Hours: Monday to Friday 09:00 – 17:00 which will include occasional Saturdays in return for a day in lieu.
Summary Duties and Responsibilities of Role:
* To make outbound calls to customers who have recently enquired through various marketing channels.
* Achieve department sales conversion targets whilst delivering excellent customer service.
* Sale calls to be made in line with the Company’s process and FCA regulations.
Key Skills Required:
* Communication – Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
* Productivity - Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
* Accuracy – Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
* IT Skills – computer literacy and knowledge of MS Office.
* Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company.
Personal Capabilities
Proven Track record of:
* Telephone sales experience (preferred minimum of 1 year)
* Success within a target driven environment
* Delivering excellent Customer Service
* Working in accordance with detailed procedures
* Flexible approach with ability to adapt quickly to meet business needs
Personal Attributes:
* Excellent interpersonal, communication and listening skills at all levels
* Able to demonstrate empathy, sensitivity, kindness and patience
* Resilient with a real desire for success and helping others
* Can-do attitude, self-motivated
* High level attention to detail and accuracy

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