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Customer Success Manager

4 months ago

Bournemouth, United Kingdom Remark Able Full time

Customer Success. Marketing Technology. Retention. Client Strategy and Satisfaction.

Is this you? If so, keep reading as this could be the role for you

The Opportunity:

This scale-up SaaS MarTech is continuing to grow and needs to add to its Customer Success team to help manage its increasing client base.

With a range of marketing automation and insight tools, the solution helps marketing professionals make key, intelligent, data-driven decisions to optimize their performance marketing efforts across a range of channels.

As the Customer Success Manager, you will be an advocate for your clients and point of strategic contact for a book of c.50 clients generating around £400k per annum in revenue. Your role is to provide ultimate client satisfaction, help them see value from the range of modules within the platform, and drive retention.

Upsell is a valuable benefit and so if you have that commercial awareness and a customer-centric approach to account growth, this role is perfect.

No longer-term contracts here, clients may operate on a monthly rolling basis and so a firm finger on the pulse and an unbeatable level of service delivered at every touch point are vital

The Ideal Candidate:

  • Previous experience in a customer success role, ideally with a marketing-aligned SaaS solution.
  • A well-versed approach to high-touch, customer management. You will regularly engage with your clients and provide value with every interaction.
  • A drive and desire to achieve, exceed and grow
  • Self-motivated and able to work autonomously.
  • The desire to learn and improve. No ego’s here
  • Prior experience using Planhat is beneficial.

The Package:

  • A base salary of £40k – £50k plus bonus.
  • Medical & Dental Insurance
  • Twice weekly team lunch

And more

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