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Senior Customer Service Advisor

2 months ago

Sidcup, United Kingdom CCA Recruitment Group Full time
Title: Senior Customer Service Advisor
Location: Sidcup
Hybrid: 2 days office & 3 days working from home
Term: Temporary 3 months (may continue)
Hours: 35 Hours per week, Monday-Friday 9am-5pm
Salary: £31,923 per annum (£17.54 per hour)
This is an exciting role for a Sidcup based client on a temporary basic for a Senior Customer Service Advisor.
Do you have excellent communication skills?
Do you follow a task through to end result?
Key Responsibilities of a Senior Customer Service Advisor:
Provide an accurate and timely service to our internal & external customers
Seek to reduce complaints by taking responsibility for resolution at first point of contact
Provide a value for money service to our customers
Build excellent customer and stakeholder relationships, both internal and external
Making outbound and taking inbound calls Skills and experience:
Excellent customer service skills are essential for this role.
Good verbal and written communication skills.
Strong time management & organisation skills.
Build rapport and gain trust of your residents.
Confident at making decisions and accountable for workload.
Adaptable and flexible in an ever-changing environment.
Exceptional collaborative skills to work with different departments.
Able to work efficiently, both independently and within a team environment. Company benefits:
Remote working up to 80%
Strong family-friendly policies
Committed learning & development
Annual leave starts from 26 days rising to 31 with length of service
Excellent Pension Scheme - double contribution up to 6%
Generous non-contributory life Assurance
An Employee Assistance Programme
Recognition bonus's (spot awards)Please follow the link to apply for this temporary Senior Customer Service Advisor role based in Sidcup