Customer Service

1 week ago

Brockworth, United Kingdom First Base Full time
Customer Service
£24,100 – progressing to £27,600
Monday to Friday, 9 to 5
START DATE OF JULY 29th
Brockworth – Hybrid (3/4 days from home) working after 12 weeks training
My fantastic client is seeking resilient, adaptable, and motivated individuals with a confident telephone manner and excellent communication skills. If you are naturally inquisitive, enjoy problem-solving, and can multitask, this is the environment for you
Your main duties:
* Managing a portfolio of claims from start to finish, ensuring customers' requirements and expectations are clearly understood.
* Handling claims correctly in accordance with policy cover, legal liability, departmental fraud policies, and compliance with company policies and external regulations.
* Communicating clearly with customers and various third parties through both verbal and written means, including letter writing.
* Proactively using the telephone for outbound calls to engage with external parties and advance claims.
* Managing an allocation of claims while addressing postal and incoming telephony demands.
* Protecting claims costs and making informed decisions regarding payments, liability, settlement costs, and complaints.
* Prioritizing claims to manage urgent matters efficiently, providing high-quality claims service and striving for excellence in a cost-effective manner.
* Identifying fraud indicators and using questioning/investigation techniques to decide if a claim should be progressed to payment or repudiation.
* Completing all supporting administrative tasks.
Knowledge, Skills, and Experience required:
* Excellent communication skills with strong attention to detail and accuracy, able to deal effectively with all contacts, from the general public to lawyers.
* Ability to influence and persuade others.
* Experience in multitasking and prioritizing your workload, with the ability to make decisions under pressure.
* Computer literacy and ability to learn new systems.
* Experience in delivering customer service.
* A positive attitude with a flexible and resilient approach to change and teamwork
Benefits:
* 35 days holiday (inc. bank holidays) and you can buy and sell days
* Supporting your Wealth – Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans
* Supporting you at Work – Health first aiders, Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more
* Supporting you and your Family – Maternity/pregnant parent/primary adopter entitlement of 16 weeks’ at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay
* Benefits for Them – Partner Life Assurance and Critical Illness cover
* Getting Around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover
​​​​​​​
For more info please get in contact with Katie at First Base Employment

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