Customer Service Admin

1 week ago


Brockworth, Gloucestershire, United Kingdom Ideal Recruit Full time
Vacancy Notice

Customer Services Team Member -Permanent - Full Time

Gloucester / LRS / Customer Services

AT4

The Role:


Reporting to Operational Admin Team Leader, the Ops Admin Team Member will be responsible for a variety of administrative activities to support both operational and management information functions.


Key Responsibilities Include:

  • Provide excellent service to all customers;
  • Effective query resolution;
  • Ensure 100% accuracy to avoid financial exposure;
  • Build and maintain effective working relationships;
  • Provide general administration support, as required, to assist in the efficient running of the operational administration team;
  • Ensure various deadlines are met within the team and wider network;

The Person:

  • Experience of customer service, preferably in an FMCG environment;
  • Excellent interpersonal skills;
  • Excellent telephone manner;
  • Strong organisational skills;
  • Diplomatic and sensitive at handling conflict;
  • Flexible approach to working patterns and tasks

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