Customer Service Administrator

2 months ago


Stonehouse, United Kingdom First Base Full time
Customer Service Administrator
Location: Stonehouse
Salary: £25,500 per annum + Bonuses
Hours: 8.30am/9.00am - 5.00pm/5.30pm
Key Responsibilities:
* Manage breakdowns and planned service visits from start to finish
* Build and maintain good working relationships with customers
* Ensure the systems are fully updated including SAP and Outlook calendars
* Complete all required administration tasks on SAP
* Maintain professional and timely communication with other departments within the company.
* Accurately prepare business reports to a very high level
* Support to the Managing Director and the Commercial and Technical Support Teams as required.
* Any other ad-hoc duties that may be required.
Key Skills:
* Excellent IT skills including MS office
* Customer focused with great attention to detail and accuracy.
* Ability to prioritise workload and work in a pressurised environment.
* Confident and enthusiastic communicator with excellent customer interaction skills (via telephone and email).
* Excellent problem-solving skills.
* Adaptable and ability to work on own initiative

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