We have other current jobs related to this field that you can find below
-
Customer Services Apprenticeship
2 months ago
Stockport, United Kingdom British Gas Full timeCustomer Service Apprenticeship - British Gas Energy Team - Full Time PermanentHere at British Gas, we're on the lookout for Customer Service apprentices to join us. You will work and learn, serving our customers when they need us most, while working to attain your Customer Service Specialist (Level 3) qualification. There has never been a more exciting time...
-
Customer Service Specialist Apprenticeship
2 weeks ago
Stockport, Stockport, United Kingdom British Gas Full time £17,595Customer Service Specialist Apprenticeship - British Gas Energy TeamPosition Overview:Join the British Gas team as a Customer Service Specialist Apprentice. This full-time, permanent role offers a unique opportunity to develop your skills while working towards a Customer Service Specialist (Level 3) qualification.Role Responsibilities:As an apprentice, you...
-
Customer Services Apprenticeship
2 months ago
Stockport, Greater Manchester, United Kingdom Centrica Full timeCustomer Service Apprenticeship - British Gas Energy Team - Full Time Permanent Here at British Gas, we're on the lookout for Customer Service apprentices to join us. You will work and learn, serving our customers when they need us most, while working to attain your Customer Service Specialist (Level 3) qualification. There has never been a more exciting...
-
Customer Support Apprenticeship Program
2 weeks ago
Stockport, Stockport, United Kingdom Centrica Full timeWe are Centrica, a diverse family of brands dedicated to creating a cleaner, greener future. Here, we believe in being #MoreThanACareer – we are driven by purpose. Together, we can make a significant impact that will shape tomorrow. Whether you are at the forefront of customer interaction or streamlining operations behind the scenes, your role is crucial....
-
Trade Sales Apprentice
3 months ago
Stockport, United Kingdom EDA Apprenticeship plus Full time**Job description** **Title: Trade Supplier Apprenticeship (Warehouse & Sales)** **Location: Stockport SK5 Salary : £7.49 - £10.42 per hour** **Hours**:8:00am to 5:00pm Monday to Friday **Summary of the Apprenticeship Role** As a Trade Supplier Apprentice, you will be working in all aspects of the business from stock control, customer service and...
-
Trade Sales Apprentice
3 months ago
Stockport, United Kingdom EDA Apprenticeship plus Full timeJob description **Trade Counter Sales Apprenticeship** **Location: Stockport SK5 - Salary up to £10.42 per hour** **Company Description**: **ABM Electrical Stockport - (Electrical Wholesaler**) ABM Electrical Wholesale Ltd is an independent and family run, local wholesaler in Stockport. Our focus has always been to have a happy working environment. We...
-
Trade Supplier Apprentice
3 months ago
Stockport, United Kingdom EDA Apprenticeship plus Full time**Title: Trade Supplier Apprenticeship** **Location: Stockport SK3** **Hours**:8:00am to 5:00pm Monday to Friday = 40hrs per week with 1hr Lunch break. 20 days paid holiday plus all bank holidays. **Summary of the Apprenticeship Role** As a Trade Supplier Apprentice, you will be working in all aspects of the business from stock control, customer service...
-
Business Administration Apprentice
3 months ago
Stockport, United Kingdom The Apprenticeship Centre Full time**Business Administration Apprenticeship Opportunity in Stockport** **area!** **As an apprentice, your duties will include**: - Managing and Distributing Incoming Post - Recording Outgoing Post - Answering Incoming Calls, Taking Messages, and Following Through as Required Using Outlook and Word - Greeting Visitors in a Professional Manner and Offering...
-
Business Administration Apprentice
3 months ago
Stockport, United Kingdom EDA Apprenticeship plus Full time**Business Admin Level 3 Apprenticeship** **Location: Stockport SK5** **Hours**:8:00am to 5:00pm Monday to Friday **Company Description**: **ABM Electrical - (Electrical Wholesaler** ) ABM is a busy, Dynamic and Expanding Electrical Wholesaler and we are looking for you to join our friendly team in the role of Business Administration Apprentice. **What...
-
Accounting Apprenticeship
3 months ago
Stockport, United Kingdom First 360 Apprentice Full time**IMMEDIATE START** **Are you looking for a career in Accounting?** **Do you want to obtain the AAT Qualification?** **Can you easily commute to Stockport, SK6 6DE?** Our client is an Accountants in Stockport and they're looking for an Accounting Apprentice to join their team. The ideal apprentice would possess a strong aptitude for numbers. The...
-
Customer Service Apprentice
2 months ago
Stockport, United Kingdom EMERSON PROCESS MANAGEMENT LIMITED Full timeWe have an exciting opportunity to join Emerson as a Customer Service Apprentice, part of a UK & Ireland Sales group you will be given the opportunity to learn from some of the best managers and engineers in our industries! As a Customer Service apprentice, you will provide help and assistance to a diverse range of customers on a broad variety of services,...
-
Customer Service Trainee Program
2 weeks ago
Stockport, Stockport, United Kingdom British Gas Full time £17,595Customer Service Trainee Program - British Gas Energy Team - Full Time Permanent At British Gas, we are seeking enthusiastic individuals to join our Customer Service Trainee Program. As a trainee, you will engage with our customers during critical moments, while working towards your Customer Service Specialist (Level 3) qualification. This is an exciting...
-
Customer Service Representative
3 days ago
Stockport, Stockport, United Kingdom FMG Repair Services Full timeJob DescriptionJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled and experienced Customer Service Representative to join our team at FMG Repair Services. As a Customer Service Representative, you will be the face of our Bodyshop, responsible for providing exceptional customer service and ensuring complete customer...
-
Customer Service Advisor
3 months ago
Stockport, United Kingdom NHS Property Services Full timeWe have a fantastic opportunity for a Customer Service Advisor to join our team based in Stockport - Regent House. The salary on offer is £23,000. This is a hybrid role. The working pattern is Monday to Friday covering shifts between 8am to 6pm. **About the role**: The role of the Customer Service Centre (CSC) is to provide a single point of contact for...
-
Customer Service Advisor
3 months ago
Stockport, United Kingdom NHS Property Services Full timeWe have a fantastic opportunity for a Customer Service Advisor to join our team based in Stockport - Regent House. The salary on offer is £23,000. This is a 12 month Fixed Term Contract. This is a hybrid role. The working pattern is Monday to Friday covering shifts between 8am to 6pm. **About the role**: The role of the Customer Service Centre (CSC) is to...
-
Customer Service Advisor
1 week ago
Stockport, United Kingdom FMG Repair Services Full timeHours: 42.5 per week Mon - Fri Full UK Manual Driving licence essential. This is an exciting opportunity for an experienced Customer Service Advisor to join one of the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Stockport. As a Customer Service Advisor you are the face of our Bodyshop. Working on reception,...
-
Customer Service Advisor
3 months ago
Stockport, United Kingdom FMG Repair Services Full time**Position**:Customer Service Advisor **Salary**:£23,756 - £25,000 DOE **Hours**:42.5 /week MON-FRI 09:00-18:00 + SATs if required 08:00-12:00 (paid at overtime) This is an exciting opportunity for an experienced **Customer** **Service Advisor** to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in...
-
Customer Service Administrator
3 months ago
Stockport, United Kingdom Brooktech Maintenance Services Limited Full time**Brooktech Maintenance Services Ltd.** **Customer Service Administrator** Brooktech Maintenance Services are recruiting a full-time customer service administrator to join our established HVAC company. Brooktech Maintenance Services Limited, has been established for over 10 years and we are looking to add to our team. Based in Stockport we provide a full...
-
Customer Service Administrator
3 months ago
Stockport, United Kingdom The Growth Company Full timeThe Growth Company (GC) has an fantastic opportunity for a Customer Service Administrator to join the Education and Skills team to ensure that accurate data is entered within relevant systems to claim funding from various agencies, and to assist with a variety of administration duties. As one of the largest providers of skills and training in the UK, we are...
-
Customer Service Administrator
3 months ago
Stockport, United Kingdom The Growth Company Full timeThe Growth Company (GC) has an fantastic opportunity for a Customer Service Administrator to join the Education and Skills team to ensure that accurate data is entered within relevant systems to claim funding from various agencies, and to assist with a variety of administration duties. As one of the largest providers of skills and training in the UK, we are...
![British Gas](https://media.trabajo.org/img/noimg.jpg)
Customer Services Apprenticeship
3 months ago
Here at British Gas, we're on the lookout for Customer Service apprentices to join us. You will work and learn, serving our customers when they need us most, while working to attain your Customer Service Specialist (Level 3) qualification. There has never been a more exciting time to join our Customer Service team, as we move to a new way of working in our customer teams where collaboration and the customer journey is at the heart of everything we do
Customer Service is critical to our success. You will be our customers' first point of contact and responsible for ensuring they have a fantastic experience with us.
We're looking for passionate individuals who want to deliver first class service for our customers, with a drive to making a real difference as we move towards a net zero future
You will need to gain a broad understanding of the customer businesses and their operations quickly and will be making an impact from the day you start your journey with us, but don't worry, we will be supporting you every step of the way We have partnered with an established training provider to ensure that all your training needs throughout the programme are met, you will also be assigned a mentor or buddy to further assist your development as well as the day-to-day support offered by your manager and colleagues. 20% of your development will be a combination of theory, technical and practical training whilst the remaining 80% will be on the job learning supported by a robust development plan to really help you succeed and reach your potential. We believe those who join the programme will be the future innovators and revolutionaries of our business
Your apprenticeship will be dual purposed. We need you trained and ready to talk to our customers from week 4, while developing your skills through the apprenticeship modules and learning over an 18-month period. You will be supported and encouraged to be the best version of yourself, either in dealing with our customers' needs or with the modules and learning.
Salary - £17,595 then moving to £22,100 after 52 weeks
Start Date - Tuesday 27th August 2024
Location - Stockport and Leicester
Shift patterns
During training, your hours will be (Apply online only) Monday to Friday
After training, your shift will fall between (Apply online only) Monday to Friday, you'll be advised of your 37 hours weekly shift during your training period
We have a 'FlexFirst' policy for hybrid working. FlexFirst is about working flexibly between home and offices, not home working exclusively. There will be an expectation set out by your manager about when you'll need to come into the office. Please be aware, that your contract is office based.
To get the most out of your training and grad bay experience you'll be asked to attend the office in person for the majority of the first 8 weeks. After your training and grad bay period we take a flexible approach to working with some time throughout the month spent connecting with your team onsite.
What you'll be doing
You'll be working as a Customer Resolution Agent within our British Gas Residential Energy Division.
This is a customer- facing role, dealing with gas and electricity enquiries and complaints, taking calls throughout the day. In the future, there may be a requirement for you to flex across other contact channels such as webchats, emails & messaging services to best suit customer requirements.
You will be a tech adopter and have end to end accountability for the management and resolution of customer contact received. Delivering a one stop resolution and removing the need for repeat customer effort.
This isn't your bog standard customer service role, you will have overall case management responsibility for your customers, escalating issues where necessary, managing your customers expectations until you reach a resolution.
You will be allocated a set amount of time each week to manage your customer case load, you will be given the autonomy to manage your cases to ensure timely resolution for your customers.
This is your chance to really make a difference to our customers' energy journey. You'll be empowered to make smart and effective decisions by placing your customer at the heart of everything you do.
We're constantly improving our processes and systems to best support our customers, so you'll receive regular upskill training activity to support you through this along with access to knowledge articles to support your enduring ability to access guidance and know how.
We're committed to embed a culture of Continuous Improvement by identifying and implementing small changes in our day-to-day roles which will improve customer and colleague experience
The skills we need from you
Your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers
You should have fantastic communication skills both written and verbal,To respond positively and support yourself through change in an ever-evolving energy market
Proactively manage and monitor cases to key milestones and deadlines identifying opportunities to make the delivery more efficient and effective.
We need resilient people with lots of energy and enthusiasm to deal with the different types of enquiries we receive every day
Highly organised enabling you to manage high volume and competing priorities , naturally working proactively and with autonomy.
Ability to see the bigger picture in terms of balancing customer outcomes, and business needs, adapting your approach accordingly.
This department is super-fast paced and, at times, can be high pressure so your resilience, agility and ownership skills are key to this role
The ability to balance empathy and professionalism, dealing with colleagues and key stakeholders with sensitivity, professionalism and competence. You care about people and the way we achieve success
You'll need to be digitally savvy as you will be working across multiple complex systems
Providing the right solution first time is a key focus of in all roles to ensure we deliver against our promises
We ask you to be courageous and creative with your ideas to improve the customer journey and our processes that support this.
To apply you will need:
To have the right to work in the UK.
To have lived in the UK continuously for the past 3 years
To be a resident in England (due to the course being funded by the English Apprenticeship levy and the programme only being offered in England)
Apprentices will be required to have or achieve Level 1 English and Maths and to have taken Level 2 English and Maths tests prior to completion of their Apprenticeship (This can be completed through this apprenticeship course).
To have not previously studied the course content.
To not undertake any other qualification during your apprenticeship
As this is a Level 3 Apprenticeship, you must not hold an undergraduate degree in any subject.
To be able to apply your learning to your role.
Let's also dispel a myth, that apprenticeships are only for young people. Absolutely not Apprenticeships are open to all age groups. Promoting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it
It's important that we do the right thing for our customers, therefore we also carry out financial, criminal record and reference checks before you start working with us, which your contract of employment is subject to