Customer Service Advisor

5 months ago

Stockport, United Kingdom NHS Property Services Full time

We have a fantastic opportunity for a Customer Service Advisor to join our team based in Stockport - Regent House. The salary on offer is £23,000. This is a hybrid role. The working pattern is Monday to Friday covering shifts between 8am to 6pm.

**About the role**:
The role of the Customer Service Centre (CSC) is to provide a single point of contact for our customers. The Customer Service Team is one team operating within a wider Customer Service Centre function.

You will be responsible for ensuring that customers receive appropriate and timely responses; logging all contact and providing advice immediately where possible, channelling requests to appropriate business groups for resolution, monitoring cases and keeping customers appraised of progress.

This role is the first point of contact for customers into NHSPS and is therefore key to delivering a positive customer experience and improving the perception of our services.

**What you will bring to the role**:

- Experience in a front-line customer service role
- Experience working within a team
- Experience in a call centre/helpdesk environment (desirable)
- Excellent written and verbal communication skills
- Ability to effectively prioritise tasks especially when under pressure.
- Ability to handle challenging relationships and manage difficult conversations when necessary.
- Able to work autonomously and as part of a team
- Knowledge of working with case management systems or CRM systems (desirable)
- Knowledge of wider NHS organisations (desirable)

We understand how important life is outside of work so, as well as a competitive salary and 27 days annual leave, we’ll support you, wherever possible, so that you don’t miss out on what truly matters to you.

If you do ever need a little bit of extra help we have a great employee assistance programme, financial well-being support and access to great discounts with leading high street names with the bluelight discount card.

Our range of network groups are also there to support you to truly be yourself at work and play a key role in helping shape our future. We ‘hire for attitude and train for skills’ providing opportunities for our people to develop & progress their careers at all levels through our Professional Excellence Framework.

If you are a member of a professional body we’ll pay for your membership and once you get your digital kit you’ll be good to go in one of our great offices (or at home)

**Who are we?**

We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS.

Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more.

Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

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