Made Smarter Digital Transformation Specialist

3 weeks ago

Coventry, United Kingdom Coventry and Warwickshire Growth Hub Full time
Job Purpose
To act as the account manager for clients of the Made Smarter project and working with a portfolio of clients that have engaged with the programme. The Made Smarter Digital Transformation Specialist will be the point of contact for Made Smarter clients and will manage the relationship between the business and all aspects of the programme as well as a range of internal and external business support services.
Responsibilities:
1. To deliver the Made Smarter Programme to produce the maximum impact in terms of assisting client companies to reach their full growth potential, and adoption of appropriate digital industrial technology to deliver improved productivity and GVA growth.
2. Collaborate and work with the project manager on key Made Smarter initiatives.
3. Act as the account manager for a portfolio of West Midlands-based SME clients. Handling enquiries via, phone and email, initially assessing the growth potential and business needs using appropriate tools, processes and systems where required and establishing and maintaining effective relationships and key client contacts.
4. Undertake diagnostics and lead workshops for businesses using appropriate tools to identify issues and opportunities for clients in the path to digital technology adoption supporting them in the development and delivery of an action plan.
5. Work with eligible clients to develop a digital transformation roadmap with the support of the IDT Adviser teams and relevant programme partners.
6. Support the client’s delivery of the roadmap including support with their business case, any funding applications and supplier identification.
7. Ensure that potential clients comply with the project eligibility criteria by ensuring that initial eligibility checks, prior to formal assessment and action planning are carried out.
8. Support clients through their interactions with the Made Smarter programme both online and face to face and raise awareness of the suite of support available to them via the local Growth Hub and wider business support landscape.
9. Making sure clients are personally introduced to those services identified as appropriate (internal and external) and monitor the delivery of these services to support the client’s strategy and objectives and address those barriers to growth identified.
10. Develop and maintain a network of business and professional contacts that generate referrals.
11. Ensure client enquiries and partner referrals are correctly recorded on the Made Smarter CRM system and associated service-specific data capturing systems. Update progress against agreed action plans, ensuring all administration is completed in timely manner against deadlines and is checked for accuracy.
12. Ensure that the monitoring and collection of output and impacts data is undertaken throughout the project and at the conclusion of each individual project in-line with funders’ requirements.
13. Use the Made Smarter Service Guide, updating and contributing to it, as appropriate.
14. Support and attend events on behalf of the Made Smarter programme.
Person Specification
Essential Skills
E
Capable of acting as an account manager to a manufacturing and engineering SMEs across different sectors.
* Capable of delivery support to clients wishing to undertake digital transformation of their business.
* Capable of identifying the culture within a business and rapidly assessing the potential barriers to adoption within it.
* Capable of identifying the issues and opportunities for clients to adopt industrial digital technology and of demonstrating how the appropriate adoption of technology would benefit the business and improve its performance in line with the client business objectives and strategy.
* Capable of leading and facilitating digital road mapping workshops for clients.
* Capable of writing an investment business case.
* Capable of forming good working relationships across all levels of any client business.
* Presentation skills both written and oral.
* Excellent communication and networking skills.
* Excellent planning, organisational, administrative and project management skills.
Well-developed IT skills, including an understanding of computerised management information systems, spreadsheets, diary management, e-mail and CRM databases.
Experience
* A minimum of 5 years’ experience working within business support or employer engagement (candidates with less than this number of years’ experience, who can demonstrate the necessary skills, will be considered). Senior management experience within a manufacturing business would be advantageous.
* Experience of business development involving the adoption of industrial digital technology (IDT).
* Experience of managing and delivering business assessment, advice and development.
* Experience of teamworking across a wide geographical area.
Aptitude
Demonstrates natural ability and personality that will build and maintain personal credibility with client and partner relationships with a responsive “can do” attitude.
Circumstances
Able to work flexibly to accommodate early and late working times from time to time.
Valid driving license and use of a vehicle insured for business use
Equal Opportunities
Understanding of the requirements of Equality and Diversity

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