Cluster Human Resources Officer

3 weeks ago


London West WJ BH, United Kingdom The Dilly Hotel Full time

Be Yourself – Be a Bold Team Player – Be Leonardo 

We have a great opportunity for a Cluster Human Resources Officer to join us in the London area at Leonardo Hotels. As a member of the HR team, you would provide quality HR support, coaching, and guidance for your cluster and assist the Cluster HR Manager with the delivery of the HR strategy.

In this position you would be working within the HR department, which covers our The Dilly and Leonardo Royal London Tower Bridge properties. You’ll be primarily based in The Dilly (3 days per week) and Leonardo Royal London Tower Bridge (2 days per week)  with occasional travel to other hotels in your cluster, where necessary.  Presence is important in our hotels and offices; we promote an open-door policy within all HR departments

This is an HR generalist role, so you’ll be involved in many different activities within the department Here are some of the role’s key responsibilities:

  • Recruitment and Selection : support the end-to-end recruitment process including shortlisting, arranging interviews, onboarding activities and reference checks
  • Compliance : maintain personnel files as appropriate, ensure risk assessments are carried out and comply with company policies, procedures and initiatives
  • Learning and Development : support the delivery of new starter induction, and use the Learning Management System to carry out reporting and ensure all admin is completed, such as keying promotions, removing leavers and maintaining training attendance records
  • Payroll : resolve any payroll queries, ensure all working time is recorded and advise line managers on any changes to payroll processes
  • Employee Relations : support/coach line managers with welfare meetings, investigations and any other formal meetings, support with maternity process
  • Engagement : produce monthly calendar of events for the hotels and support the development and delivery of the HR strategy for each of the hotels within the cluster
  • Deputise for the Cluster Human Resources Manager where appropriate

  An excellent Cluster HR Officer will have:

  • Previous experience in an HR Administrator/Officer position
  • CIPD qualification, or working towards one with up-to-date knowledge of UK employment legislation
  • Self-motivated and organised with the ability to work well as part of a team- you must be a great team player
  • An understanding of good HR practice and application
  • Ability to act on own initiative and effectively prioritise own work
  • Excellent communication, negotiation and interpersonal skills
  • Awareness of the importance of confidentiality in HR

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. We have support on tap, so expect top-notch L&D programmes, practical training and clear progression within our vibrant and dynamic team.

Our Story

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us

Some of the perks you could enjoy include:  

  • Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of 
  • Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops 
  • Free hot lunches at work
  • Talent referral scheme: earn yourself a bonus for recommending a friend to join us
  • We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration 
  • The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
  • Ongoing job-related training programmes with clear paths for progression


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