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Customer Service

4 months ago

Halifax, United Kingdom Jenrick Commercial Full time
  • Customer Service / Service Desk Assistant
  • Up to £12.30 per hour (£24,000 per annum)
  • Initial 3 month temporary contract starting ASAP
  • Position is based in Halifax

Working for a fantastic global software company we are looking for an experienced Customer Service Assistant to join the team ASAP.

This is an initial 3 month temporary role and the reason for the role is to support on an upcoming project. The role is working Monday to Friday 9am - 5:30pm. Initially the role will be fully on-site at their offices in Halifax but once you are up to speed this could move to a hybrid model.

The role will be:

  • Answer phone calls that come into the Service Desk and create incident tickets from those calls
  • Create incident records from inbound emails and triaging tickets as they come in
  • Outbound calling to book customers into a migration briefing for the new project
  • Log customer complaints and ensure these are followed up and the very best service is provided to all customers at all times

Skill and experience required:

  • The ideal candidate will have previous experience within a Customer Service role, especially dealing with customer complaints or unhappy customers
  • Confident telephone manner and take pride in the customer service they provide


Desired Skills and Experience
* Customer Service / Service Desk Assistant
* Up to £12.30 per hour (£24,000 per annum)
* Initial 3 month temporary contract starting ASAP
* Position is based in Halifax
Working for a fantastic global software company we are looking for an experienced Customer Service Assistant to join the team ASAP.
This is an initial 3 month temporary role and the reason for the role is to support on an upcoming project. The role is working Monday to Friday 9am - 5:30pm. Initially the role will be fully on-site at their offices in Halifax but once you are up to speed this could move to a hybrid model.
The role will be:
* Answer phone calls that come into the Service Desk and create incident tickets from those calls
* Create incident records from inbound emails and triaging tickets as they come in
* Outbound calling to book customers into a migration briefing for the new project
* Log customer complaints and ensure these are followed up and the very best service is provided to all customers at all times
Skill and experience required:
* The ideal candidate will have previous experience within a Customer Service role, especially dealing with customer complaints or unhappy customers
* Confident telephone manner and take pride in the customer service they provide