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German or Swiss German Customer Service Rep

3 months ago

Cambridge, United Kingdom Origin Multilingual Full time

Location: Cambridge (Remote and 1 x per month in the Office)

Permanent

£26.050

2- week rotational shift , (37.5 hours per week)

Week 1: Mon – Fri 11:45 – 20:00

Week 2: Mon, Tues, Weds & Fri 11:45 – 20:00 (Thurs OFF), Saturday 08:00 – 16:15


Client Profile:


Origin Multilingual is proud to announce, we are searching for a German or Swiss German Speaking Customer Service and Sales Advisor to join an industry leader in health and beauty industry. This opportunity is offered on a full time and permanent basis.


Key Purpose


The representative will be dealing with inbound and outbound calls daily basis to ensure a top quality service for existing and new clientele. You will be in charge of adding value to each customer who calls as well as having expert product knowledge.


Key Responsibilities :


  • Answering calls from existing and new customers
  • Proactively dealing with all queries relating to the business
  • Taking orders and bookings via external and internal calls
  • Managing email queries
  • A professional approach with the ability to build rapport with each customer
  • Demonstration extensive knowledge on all our product ranges
  • Facilitating calls from B2B and B2C


Personal Specification


The successful candidate for the customer German Swiss service representative position, will have the following competences:

  • Previous experience in a similar role (preferred but not essential)
  • Customer service experience (preferred but not essential)
  • Self-motivated, with a ‘can do’ attitude
  • Attention to detail with high level of communication skills is essential
  • Swiss German/German Fluent speaker
  • Computer literacy
  • A passion to deliver the highest quality for our clients customers


Pension scheme of up to 6%, discounted gym membership, Life assurance, relocation support, and more


If this sounds like the role for you or you would like to find out more please contact Origin Multilingual today to begin your application or click apply below