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Customer Service Executive

4 months ago

Bordon, United Kingdom Howett Thorpe Full time
An exciting opportunity for an enthusiastic individual to join a rapidly growing successful distribution business based in Bordon, for a 9-12 month period to cover maternity as a Customer Service Executive.
If you have are a confident communicator with strong interpersonal skills and the ability to quickly establish rapport and build trust with customers, this role is for you.
Our client offers great benefits including an opportunity to learn and develop in a growing company, working with wonderful people and products. In addition to a competitive salary, you will receive a great benefits package including 24 days holiday plus bank holidays and hybrid working.
Customer Service Executive - Benefits
* 24 days holiday + bank hols
* Hybrid working
* Competitive pension scheme
* On-site free parking
* Staff discount on products
Customer Service Executive - About The Role
Working as part of a dynamic sales team, this is a varied role and you will be the primary contact for customer queries and support, maintaining accurate customer information and supporting the sales team to achieve their sales targets.
Main duties:
* Provide professional customer service through inbound calls and the customer service inbox
* Answer queries regarding company products and services
* Guide customers through various processes, including setting up new accounts, logging issues, and ordering
* Accurately process orders on the sales system via phone and email
* Liaise with relevant departments to address, investigate, and resolve customer issues and complaints
* Ensure customer data is accurate and up to date, including conducting account checks and addressing challenges
* Assist the sales team with follow-up tasks, such as company updates and order cancellations
* Create and maintain accurate FAQs for the website
The successful Customer Service Executive will have/be:
* Previous experience in a customer service environment
* Strong interpersonal skills, able to quickly establish rapport and build trust with customers
* Proactive and flexible approach to changing demands and priorities
* Ability to multi-task
* Strong team player
Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful.
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