Customer Service Administrator – Dutch speaking
4 weeks ago
* Northumberland
* Up to £26,000
* Full time
* Permanent
A leading manufacturer in Northumberland is looking for a Dutch speaking customer service to support their growing client base. You will be the first point of contact for our Dutch-speaking customers, providing exceptional service and administrative support.
Role Overview
* Respond to customer inquiries via phone, email, and chat in Dutch and English.
* Process orders, manage customer accounts, and handle inquiries regarding product availability, pricing, and delivery.
* Resolve customer issues efficiently and professionally, ensuring customer satisfaction at all times.
* Maintain accurate records of customer interactions and transactions in our CRM system.
* Collaborate with other departments, including sales, logistics, and production, to ensure seamless order fulfilment.
* Assist with administrative tasks as required to support the smooth operation of the customer service department.
Knowledge and Experience
* Fluency in Dutch and English (both spoken and written) is essential.
* Previous experience in a customer service or administrative role, preferably in a manufacturing or technical environment.
* Proficiency in Microsoft Office and experience with CRM systems is an advantage
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