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Dutch Speaking Customer Service Administrator

2 months ago

Newcastle upon Tyne, United Kingdom MTrec Recruitment Full time

Rewards and Benefits on offer:

  • Asap Starts available
  • A highly competitive basic salary
  • Working for a blue-chip company with a great team-based culture.
  • Permanent position from day one
  • World class training and development opportunities
  • Numerous staff social events throughout the year
  • 25 days holiday plus 8 bank holidays
  • Enhanced pension scheme
  • Company healthcare
  • Wide range of employee wellbeing initiatives and benefits

The Company you will be working for:

MTrec is proudly representing our reputable and highly successful client in their search to appoint a Dutch Speaking Customer Service Administrator as soon as possible.

You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. You must be based in Newcastle and able to work on site. We would highly recommend this role and the company to anyone with a customer service and administration experience. The role is starting asap, with full training and support provided.

The Role you will be doing:

  • Delivering outstanding customer service over email and telephone
  • Providing proactive and commercial account administration
  • Maintaining an accurate customer database for business development purposes
  • Communicating effectively and liaising with other departments to solve problems or answer customer queries
  • Administering of returns and process accurate refunds
  • Monitoring online payment details to reduce risk of fraudulent orders
  • Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling
  • Booking shipping and transport using logistics providers
  • Coordinating order fulfilment
  • Ad hoc customer service/sales administration

About you:

  • Fluent in Spoken and Written Dutch and English
  • You must have a customer service/administration background and are familiar in using CRM systems.
  • You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied.
  • You will be a great team player and you will be motivated by helping solve customers’ problems.
  • Experience within a professional environment preferable
  • Strong MS Office and Excel skills
  • Proficiency with systems
  • A positive and proactive attitude
  • Conscientious & hard-working
  • Able to multitask and manage workload to tight deadlines
  • Self-motivated
  • Articulate, confident and friendly manner
  • Close attention to detail
  • Reliable and excellent timekeeper