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German Speaking Customer Service Administrator

2 months ago

Newcastle upon Tyne, United Kingdom MTrec Ltd Commercial Full time

Rewards and Benefits on offer:

* Asap Starts available

* A highly competitive basic salary

* Working for a blue-chip company with a great team-based culture.

* Permanent position from day one

* World class training and development opportunities

* Numerous staff social events throughout the year

* 25 days holiday plus 8 bank holidays

* Enhanced pension scheme

* Company healthcare

* Wide range of employee wellbeing initiatives and benefits

The Company you will be working for:

MTrec is proudly representing our reputable and highly successful client in their search to appoint a German Speaking Customer Service Administrator as soon as possible.

You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. You must be based in Newcastle and able to work on site. We would highly recommend this role and the company to anyone with a customer service and administration experience. The role is starting asap, with full training and support provided.

The Role you will be doing:

* Delivering outstanding customer service over email and telephone

* Providing proactive and commercial account administration

* Maintaining an accurate customer database for business development purposes

* Communicating effectively and liaising with other departments to solve problems or answer customer queries

* Administering of returns and process accurate refunds

* Monitoring online payment details to reduce risk of fraudulent orders

* Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling

* Ad hoc customer service/sales administration

About you:

* Fluent in Spoken and Written German and English

* You must have a customer service/administration background and are familiar in using CRM systems.

* You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied.

* You will be a great team player and you will be motivated by helping solve customers’ problems.

* Experience within a professional environment preferable

* Strong MS Office and Excel skills

* Proficiency with systems

* A positive and proactive attitude

* Conscientious & hard-working

* Able to multitask and manage workload to tight deadlines

* Self-motivated