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Head of Customer Delivery

2 months ago

London Area, United Kingdom JBM Full time

Location: London (2-3 days in the office)

Role: Head of Customer Delivery

Sector: AI/ Cleantech

Salary: £80-90k + options


We're working with an amazing mission-driven start-up that's making the world a greener and cleaner place by leveraging AI to improve recycling efficiency.


The company is growing at a rapid pace and is looking for a Customer Service Specialist to take them to the next level by creating alignment and cohesion across IT, Account Management and Data teams.


If you have leadership experience in a Series A-B startup and have led on B2B customer services in a global setting, this role is for you


What you'll be doing:-

  • Analyse and interpret data to drive performance across the business
  • Lead and coordinate teams across account management, IT and data responsible for the delivery of product and services to customers.
  • Take a hands-on approach to leadership and provide day-to-day guidance and support to the team.


What you'll need:-

  • 7+ years experience in a customer-facing management role in early stage/series A-B startup environment
  • Degree, or equivalent experience, in a technical (e.g engineering) or analytical subject
  • Ability to work from London office 2-3 days per week, with occasional travel across the UK and Europe
  • Highly organised and structured, including evidence of working with customers globally
  • Creative approach to problem solving with customers and internal stakeholders
  • Leadership Experience: Proven track record of leading small teams and managing complex projects in a fast-paced environment.
  • Excellent Communication: Strong interpersonal and communication skills, capable of inspiring and influencing stakeholders at all levels.