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Home Delivery Operations Manager

2 months ago

London, Greater London, United Kingdom Jollibee Head Office Full time

Job Title: Home Delivery Manager

Jollibee Head Office is seeking a highly skilled Home Delivery Manager to lead and drive our home delivery business across the UK. This is a key role in our expansion strategy, and we are looking for an individual with a proven track record in food service operations, particularly in delivery or multi-channel operations.

Key Responsibilities:

• Lead the day-to-day delivery operations, ensuring our guests enjoy the same quality, service, and food standards they get in-store—right at their doorsteps.

• Grow our delivery sales, profitability, and overall customer satisfaction.

• Build strong relationships with third-party delivery platforms, collaborating with them on sales-building opportunities and managing ongoing business support.

• Work closely with our marketing team to develop and implement effective promotional strategies, ensuring our delivery business continues to grow.

Requirements:

  1. At least 5 years' experience in food service operations, with a focus on delivery or multi-channel operations.
  2. A Bachelor's degree in Business Administration, Hospitality Management, or a related field.
  3. Excellent communication, leadership, and strategic thinking skills.
  4. The ability to collaborate across teams and lead initiatives that drive results.
  5. Experience managing relationships with third-party delivery partners (aggregators) is highly desirable.
  6. A passion for food, service, and bringing joy to customers through exceptional delivery experiences.