CME - ICT Support Professional - Dubai

4 weeks ago

Dubai United Arab Emirates, United Kingdom Canon EMEA Full time

Job Purpose and Summary

  • To ensure the stable operation of the in-house computer software systems and network connections.  To develop, install, configure, maintain, support, and optimize all network software and communication links within CME & CCNA.
  • To ensure effective and efficient systems support to meet office requirements and according to the quality and service levels set by the line manager.
  • Support Canon ME and CNA end users in applying Information Technology, answering questions, and solving IT related problems.
  • To ensure maximum effectiveness of the IT function is achieved by ensuring the system is working correctly and all procedures are being followed.
  • To analyze and resolve end user(s) software program and connectivity issues in a timely and accurate manner.
  • To be able to provide and deliver end user(s) training when required.

What we give

  • Diagnose and troubleshoot hardware and software issues and perform repairs or escalate problems to the appropriate IT staff when necessary.
  • Install, configure, and update computer systems, software, and peripherals.
  • Maintain and support user accounts, permissions, and security settings.
  • Assist in the setup and maintenance of network and telecommunications systems.
  • Train users on basic computer operations and software applications.
  • Document technical problems, resolutions, and steps taken to diagnose and resolve issues.
  • Follow standard operating procedures and security protocols to ensure data integrity and system stability.
  • Collaborate with other IT team members to resolve complex technical issues and provide excellent customer service.
  • Stay updated on emerging technologies and industry trends to enhance technical knowledge and skills.
  • Assist in the management of inventory and procurement of IT equipment and supplies.
  • To contribute to the vision and strategy with ideas and initiatives that complement the corporate strategy.
  • Keep aware of trends and developments within IT to maintain knowledge level.
  • Be able to provide and deliver training to end users.
  • Build up database analysis and administration.
  • Accurately assess the operational IT requirements within the Canon ME office.
  • Installation of new application systems within agreed time schedules and to budget.
  • Ensure information systems security according to CME and CENV IT policies.
  • Testing, diagnosing and fixing faults in all such software, sometimes in consultation with users.
  • Monitor and analyse the results and operational use of these systems and procedures and take proper actions until the required performance levels are reached.
  • Providing written documentation for users, perhaps in conjunction with a technical author.
  • Evaluate results and take corrective actions and when necessary.
  • Apply best practice and ensure procedures, techniques and tools in order to realize service levels according to agreed standards.
  • Ensure regular reporting to IT management regarding office Information Technology systems and user support with regard to performance and innovation needs.

What we ask

  • Able to communicate clearly and effectively with individuals at all levels.
  • Fluency in written and spoken English essential.
  • High level of written and spoken communications required.
  • Friendly & professional appearance, attitude and communication style.
  • Excellent analytical, logical and problem-solving skills.
  • Motivation, aptitude & accuracy for working with computers.
  • Lifting of heavy computer hardware and peripherals.
  • Full, clean, UAE driving license.
  • Ability to travel as required.
  • A Bachelor's degree in Computer Science, MIS, or equivalent experience is required.
  • Knowledge of programming concepts and techniques is a plus.
  • Knowledge/experience of software debugging techniques and good problem-solving skills.
  • Experience with Web application technologies.
  • Familiarity with VISIO and other MS Office applications, i.e. Word, Excel, PowerPoint.
  • Strong network infrastructure skills is required.

You will need

#LI-LH1

Further information

  • Ability to work on own initiative and to strict deadlines.
  • Able to work as part of a team or on own.
  • Ability to prioritize workloads efficiently.
  • Flexibility to deal with changing requirements.

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