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Customer Service Advisor
3 months ago
- Receive and record in a precise manner, onto a call management system, internal and external enquiries resulting from the services provided
- Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines
- Make decisions on and process customer requests for direct issues of stock, urgent orders by liaising with all associated departments
- Liaise with customers and manage return requests, making decisions on the timescale, value, suitability, and possible reallocation of the same, within Customer Service guidelines
- Investigate missing orders and where necessary authorise customer 'credits' within a given limit
- Develop the relationship and lines of communication between NHS Supply Chain and customers
- Advise customers of suitable alternative products and place orders where necessary on their behalf
- Customer Service experience in a office/team environment (Desirable)
- Strong planning, organising and time management skills
- Excellent written and verbal communication skills
- Customer focus
- Eye for detail
- Strong Team Player
- Committed to achieving team objectives
- Self-motivated
- Keen to learn in an ever-changing environment