Customer Assistant

2 weeks ago


Surrey, United Kingdom Marks & Spencer Full time
Customer Assistant - Christmas - Operations/ Warehouse - Brooklands - Weybridge, Surrey Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

Operations Assistant

All the details

Work pattern:

Week1 Mon-Tues 15:00 - 23:00
Thurs - Sat 15:00 - 23:00

Week2 Sun - Tues 15:00 - 23:00
Fri - Sat 15:00 - 23:00

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

  • Customer Assistant

    3 weeks ago


    Surrey, United Kingdom SLS Recruitment Full time

    Sales Representatives No Experience RequiredLooking for a Sales or Customer Service Assistant job roles but dont have enough experience?Do you currently work in retail or hospitality and are fed up of a lack of progression and limited earning?If you are bored of having a job and want a career, then this is the opportunity for you!Our Croydon based client has...

  • Customer Assistant

    5 months ago


    Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Week 1 Sunday 10.30am to 6.30pm Tuesday and Friday 2.30pm to 10.30pm Week 2 Wednesday Friday and Saturday 2.30pm to 10.30pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...

  • Customer Assistant

    6 months ago


    Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Week 1 Mon, Tues, Wed, Friday and Saturday 14.30-22.30 Week 2 Sun 10.30-6.30, Tuesday to Friday 14.30-22.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    6 months ago


    Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Week 1: Sun 08:00-16:00 Mon 14:30-22:30 Tues 14:30-22:30 Week 2: Mon 14:30-22:30 Tues 14:30-22:30 Sat 05:30-13:30" **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks...


  • Surrey, United Kingdom MMP Consultancy Full time

    Interim Assistant Director of Culture, Customer and ResidentsLocation: Surrey Salary: £600 per day (Umbrella/inside IR35) Contract Type: Interim Work Arrangement: Hybrid working About the Role: A leading local authority in Surrey is seeking an Assistant Director of Culture, Customer and Residents on an interim basis. This strategic role is critical in...

  • Assistant Manager

    3 weeks ago


    Surrey, United Kingdom Young's Pubs Full time

    Assistant Manager Role OverviewWe are seeking a motivated Assistant Manager to lead our team in delivering exceptional customer service and driving business growth at our stylish, food-focused pub. The successful candidate will have a genuine passion for customer service, a proactive approach to team management, and a commitment to their career in...


  • Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Sunday 10am to 6.30pm, Tuesday 5am to 1pm, Friday 2.30pm to 10.30pm Week 2 Monday and Tuesday 5am to 1pm, Saturday 2.30pm to 10.30pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...


  • Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Sunday 8am to 4.45pm Friday and Saturday 1.30pm to 5.30pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve...


  • Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Week 1 Sunday, Tuesday, Thursday Friday 12-4pm Week 2 Sunday, Tuesday, Thursday 12-4pm, Saturday 5.30-9.30am **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...


  • Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Week 1 Sun 8am to 4pm, Wed, Thurs 5.30am to 1.30pm Week 2 We’d, thurs and sat 5.30am to 1.30pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...


  • Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Week 1 Sunday 8am to 4pm, Mon, Thurs and Fri 2.30-10.30pm Week 2 Sunday 8am to 4pm, Monday 5am to 1pm, Tuesday 5am to 1pm, Thursday 2.30-10.30pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Assistant Manager

    4 weeks ago


    Surrey, United Kingdom Young's Pubs Full time

    Delivering Exceptional Customer ServiceWe are passionate about delivering outstanding customer service at The Tattenham Corner, and we are looking for a motivated Assistant Manager to lead our team. As a key member of our hospitality team, you will be responsible for ensuring that our customers have an exceptional experience in our stylish, food-focused...

  • Customer Assistant

    3 weeks ago


    Croydon, Surrey, London, United Kingdom SLS Recruitment Full time

    Sales Representatives No Experience RequiredLooking for a Sales or Customer Service Assistant job roles but dont have enough experience?Do you currently work in retail or hospitality and are fed up of a lack of progression and limited earning?If you are bored of having a job and want a career, then this is the opportunity for you!Our Croydon based client has...


  • Surrey, United Kingdom LNRS Data Services Ltd Company Full time

    About the RoleThe Customer Success Associate is responsible for maintaining accurate records and providing assistance to attendees, ensuring a seamless booking process.ResponsibilitiesRespond to customer and stakeholder queries via email and phone within the required SLA.Own and resolve queries successfully.Drive adoption of online event platforms by running...


  • Surrey, United Kingdom Marks & Spencer Full time

    Customer Assistant Role in WeybridgeWe are seeking a highly skilled and dedicated individual to join our team as a Customer Assistant in Weybridge. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience.Key Responsibilities:Deliver outstanding customer service,...


  • Surrey, United Kingdom LNRS Data Services Ltd Company Full time

    About the RoleThe Customer Experience Specialist is responsible for maintaining accurate records and providing exceptional support to our customers. They will assist with the booking process, ensuring seamless and efficient completion.ResponsibilitiesRespond to customer and stakeholder queries via email and phone, adhering to the required SLATake ownership...


  • Surrey, United Kingdom LNRS Data Services Ltd Company Full time

    About the RoleThe Customer Success Administrator maintains accurate records and provides assistance to all attendees, helping them to complete their booking process efficiently and accurately. As a member of a global events team, there may be a requirement to work outside standard working hours and/or attend events as part of the onsite...

  • Customer Assistant

    2 weeks ago


    Surrey, United Kingdom Marks & Spencer Full time

    Customer Assistant - Foods - Ashtead - Surrey, Surrey Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.All the details Week 1 Monday 5.30-13.30 Friday 10.30-18.30 Saturday 5.30-9.30 Week 2 Sunday...


  • Surrey, United Kingdom We Are With You Full time

    **All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included.** We are looking for Customer Service Assistants to work closely with our partners to deliver excellent customer service and administrative support to those involved with the NHS...


  • Surrey, United Kingdom South East Full time

    About the RoleWe are seeking a Customer Service Assistant to deliver exceptional customer experiences across our South East venues. This includes booking customers in at reception, being a point of contact for customer queries, and hosting individuals and parties.The ideal candidate will be confident, energetic, and possess a positive attitude. They will be...