Customer Success Advisor
2 weeks ago
About the Role
The Customer Success Administrator maintains accurate records and provides assistance to all attendees, helping them to complete their booking process efficiently and accurately. As a member of a global events team, there may be a requirement to work outside standard working hours and/or attend events as part of the onsite team.
Responsibilities
- Working as part of the team responding to customer and stakeholder queries by email and phone within the required SLA
- Taking ownership for resolving queries successfully
- Driving greater adoption of online event platforms, through running virtual 1-2-1 demos with sponsors and delegates
- Gathering and sharing customer feedback through the post event survey, following up with promoters and detractors for more detailed information
- Processing delegate substitutions, transfers and cancellations
- Amending delegates' records, processing changes to invoices and taking payment where appropriate
- Making courtesy call to customers as and when required
- Processing offline group bookings and invoices
- Following up on incomplete bookings to assist customers with any issues on their registration
- Creating and applying discount codes for different customer groups
- Issuing documents to support delegate visa applications
- Setting up and sending scheduled event emails to registered delegates
Requirements:
- Process driven you will adopt new technologies quickly and enthusiastically
- Customer centric; putting the customer first through problem solving and using initiative to resolve problems efficiently
- Versatile, enthusiastic, quick learning with a desire to improve the customers' experience and streamline processes
- Well organised and proactive; ensuring that all milestones within each event cycle are completed on time
- An excellent communicator, both verbal and written
- Adept at managing multiple tasks simultaneously, well-organised and dependable
- Strong attention to detail
-
Customer Service Advisor
5 months ago
Surrey, United Kingdom Everyone Active Full time**RECRUITMENT OPPORTUNITY** **CUSTOMER SERVICE ADVISOR at Cheam Leisure Centre** **Part-Time & Casual positions available** **Part-Time hours available - weekdays between 3.00pm-10.00pm & weekends** **Everyone Active is currently seeking ambitious and self-motivated individuals to take on these roles who are ready to embrace our brand mission of 30...
-
Customer Success Associate
7 days ago
Surrey, United Kingdom LNRS Data Services Ltd Company Full timeAbout the RoleThe Customer Success Associate is responsible for maintaining accurate records and providing assistance to attendees, ensuring a seamless booking process.ResponsibilitiesRespond to customer and stakeholder queries via email and phone within the required SLA.Own and resolve queries successfully.Drive adoption of online event platforms by running...
-
Customer Success Coordinator
4 weeks ago
Surrey, United Kingdom LNRS Data Services Ltd Company Full timeAbout the RoleThe Customer Success Administrator plays a vital role in ensuring the smooth execution of events by maintaining accurate records and providing exceptional support to attendees. This position requires a high level of organization, attention to detail, and excellent communication skills.ResponsibilitiesRespond to customer and stakeholder...
-
Customer Success Coordinator
4 weeks ago
Surrey, United Kingdom LNRS Data Services Ltd Company Full timeAbout the RoleThe Customer Success Administrator plays a vital role in ensuring the smooth execution of events by maintaining accurate records and providing exceptional support to attendees. This position requires a high level of organization, attention to detail, and excellent communication skills.ResponsibilitiesRespond to customer and stakeholder...
-
Customer Sales Advisor
3 days ago
Croydon, Surrey, United Kingdom Dingo Recruitment Ltd Full timeWe require a Customer Sales Advisor for a leading Self-Storage company. You will be based on the reception and work in a friendly team to promote sales alongside other duties.This is an exciting opportunity to work as a Customer Sales Advisor for a reputable company with;An excellent career in a stable, growing businessInvestment in your training and...
-
Customer Success Coordinator
3 weeks ago
Surrey, United Kingdom LNRS Data Services Ltd Company Full timeAbout the RoleThe Customer Success Coordinator is a key member of our global events team, responsible for maintaining accurate records and providing exceptional support to our attendees. This role requires a high level of organization and attention to detail, as well as excellent communication skills.ResponsibilitiesRespond to customer and stakeholder...
-
Customer Success Administrator
2 weeks ago
Surrey, United Kingdom LNRS Data Services Ltd Company Full timeAbout This Role:The Customer Success Administrator plays a pivotal role in maintaining accurate records and providing exceptional support to attendees, ensuring a seamless booking experience. As part of a global events team, this position may require flexibility in working hours and attending events as part of the onsite team.Key Responsibilities:Responding...
-
Customer Success Coordinator
3 weeks ago
Surrey, United Kingdom LNRS Data Services Ltd Company Full timeAbout the RoleThe Customer Success Coordinator is a key member of our global events team, responsible for maintaining accurate records and providing exceptional support to attendees throughout the booking process. This role requires adaptability, as you may need to work outside standard working hours or attend events as part of the onsite...
-
Service Advisor
4 weeks ago
Surrey, United Kingdom Sytner Full timeAbout the RoleWe are seeking a highly motivated Service Advisor to join our team at Sytner South West London. As a Service Advisor, you will be the vital link between our customers and the workshop, providing outstanding customer care and ensuring that vehicles are serviced to the highest standards.Key Responsibilities* Provide exceptional customer service...
-
Customer Success Administrator, ICIS
3 weeks ago
Surrey, United Kingdom LNRS Data Services Ltd Company Full timeAbout the RoleThe Customer Success Administrator plays a vital role in maintaining accurate records and providing exceptional support to attendees, ensuring a seamless booking process. As part of a global events team, flexibility is key, with occasional work outside standard hours and attendance at events as part of the onsite team.ResponsibilitiesRespond to...
-
Customer Success Administrator, ICIS
3 weeks ago
Surrey, United Kingdom LNRS Data Services Ltd Company Full timeAbout the RoleThe Customer Success Administrator plays a vital role in maintaining accurate records and providing exceptional support to attendees, ensuring a seamless booking process. As part of a global events team, flexibility is key, with occasional work outside standard hours and on-site event attendance.ResponsibilitiesRespond to customer and...
-
Service Advisor Position
4 weeks ago
Croydon, Surrey, United Kingdom Octane Recruitment Full timeService Advisor VacancyWe are seeking a skilled Service Advisor to join our team at our main dealership in Croydon. This is an excellent opportunity for a Service Advisor to work with a high-performing team and contribute to the success of our business.Key Responsibilities:Provide exceptional customer service and ensure a positive experience for all...
-
Service Advisor Vacancy
4 weeks ago
Croydon, Surrey, United Kingdom Octane Recruitment Full timeService Advisor Vacancy in CroydonWe are seeking a skilled Service Advisor to join our high-performing team at our main dealership in Croydon. This is an excellent opportunity for a Service Advisor to take their career to the next level.Key Responsibilities:Provide exceptional customer service and ensure a positive experience for all customersWork closely...
-
Service Advisor Vacancy
4 weeks ago
Croydon, Surrey, United Kingdom Octane Recruitment Full timeService Advisor Vacancy in CroydonWe are seeking a skilled Service Advisor to join our high-performing team at our main dealership in Croydon. This is an excellent opportunity for a Service Advisor to take their career to the next level.Key Responsibilities:Provide exceptional customer service and ensure a positive experience for all customersWork closely...
-
Customer Success Administrator, ICIS
4 weeks ago
Surrey, United Kingdom LNRS Data Services Ltd Company Full timeAbout the Role The Customer Success Administrator maintains accurate records and provides assistance to all attendees, helping them to complete their booking process efficiently and accurately. As a member of a global events team, there may be a requirement to work outside standard working hours and/or attend events as part of the onsite team. ...
-
Service Advisor
2 months ago
Milford, Surrey, United Kingdom CV-Library Full timeService Advisor £28k - £32k Basic + Bonus Main Dealer Opportunity Good Company Benefits Guildford “Be thankful for customers who complain, you still have the opportunity to make them happy!” Job Opportunity I have been contacted by a good client of mine in Guildford, who is looking for a great Service Advisor to join their...
-
Client Success Partner, Global Conferences
3 weeks ago
Surrey, United Kingdom Gartner Full timeAbout this role:The Client Success team at Gartner is responsible for delivering value to clients and ensuring they have the conviction to renew and grow their partnership with the Gartner conference business. This is a critical role that drives client retention and builds a strong foundation for growth.Key responsibilities:Serve as primary point of contact...
-
Customer Service Representative
3 weeks ago
Surrey, United Kingdom Apetito Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Advisor to join our team at Wiltshire Farm Foods, part of the apetito group. As a Customer Service Advisor, you will play a critical role in providing exceptional service to our customers, predominantly elderly individuals who rely on our office teams to take their orders over the...
-
HR Content Advisor
4 weeks ago
Surrey, United Kingdom Hyper Recruitment Solutions Full timeWe are currently looking for a HR Content Advisor to join a global Pharmaceutical company in the Surrey Area on a mostly remote basis. As the HR Content Advisor you will be responsible for supporting the transition of HR related documents / policies from Word to ServiceNow, for the purposes of implementing a new HR Chat Box to support employees globally.This...
-
HR Content Advisor
4 weeks ago
Surrey, United Kingdom Hyper Recruitment Solutions Full timeWe are currently looking for a HR Content Advisor to join a global Pharmaceutical company in the Surrey Area on a mostly remote basis. As the HR Content Advisor you will be responsible for supporting the transition of HR related documents / policies from Word to ServiceNow, for the purposes of implementing a new HR Chat Box to support employees globally.This...