Customer Success Coordinator

4 weeks ago


Surrey, United Kingdom LNRS Data Services Ltd Company Full time
About the Role

The Customer Success Administrator plays a vital role in ensuring the smooth execution of events by maintaining accurate records and providing exceptional support to attendees. This position requires a high level of organization, attention to detail, and excellent communication skills.

Responsibilities
  • Respond to customer and stakeholder inquiries in a timely and professional manner, adhering to established service level agreements.
  • Take ownership of resolving customer queries efficiently and effectively.
  • Drive adoption of online event platforms by conducting virtual demos with sponsors and delegates.
  • Gather and share customer feedback through post-event surveys, with a focus on promoting positive experiences.
  • Process delegate substitutions, transfers, and cancellations, ensuring accurate record-keeping.
  • Amend delegate records, process changes to invoices, and facilitate payments as necessary.
  • Make courtesy calls to customers as required, providing personalized support.
  • Process offline group bookings and invoices, ensuring seamless event execution.
  • Follow up on incomplete bookings to assist customers with any registration issues.
  • Create and apply discount codes for various customer groups.
  • Issue supporting documents for delegate visa applications.
  • Set up and send scheduled event emails to registered delegates.
Requirements
  • A process-driven individual who adapts quickly to new technologies.
  • A customer-centric approach, prioritizing problem-solving and initiative to resolve issues efficiently.
  • A versatile and enthusiastic individual with a desire to enhance the customer experience and streamline processes.
  • Excellent organizational and proactive skills, ensuring timely completion of event milestones.
  • Strong communication skills, both verbal and written.
  • Adept at managing multiple tasks simultaneously, with a focus on dependability and attention to detail.


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