Customer Service Coordinator

3 days ago

Romford, United Kingdom Aston Group UK Full time

Job Title: Customer Service Coordinator - Financial

Location: Romford (RM1 2PT)

Salary: Competitive

Job Type: Full time, Permanent

Aston Group is a leading Building Services and Facilities Management company for commercial and residential clients. We are an established, family run, privately owned business that has been setting standards for efficiency, innovation, and quality since 1964. Celebrating 60 years of service excellence.

The Role:

As our Customer Service Coordinator - Financial, you will be responsible for carrying out a full range of administrative financial tasks to assist the day to day running of the contract, enabling the team to meet their aims and targets whilst providing excellent customer service to our clients.

You will be expected to:

  • Dealing with day-to-day telephone enquiries and issues from customers internally and externally, in a timely and professional manner, filtering calls and ensuring all messages are passed to the relevant personnel.
  • Consult with all stakeholders as required to ensure an outstanding service is delivered and our good relationship with our customers is maintained.
  • Promote an efficient and professional image to all customers, both internal and external whilst always maintaining a high standard of customer service
  • Ensure all Health and Safety related information is recorded and maintained accurately within the company's Information Management Systems
  • Ensuring all Subcontractor documents and profiles are up to date with the Astons Centralised Information Management Systems (ACIMS)
  • Processing quotes from sub-contractors ensuring they are accurate and in line with client and Aston processes.
  • Updating jobs with comments on the progress for current position.
  • Closing jobs once completed by sub-contractors and an engineer.
  • Financial completion ensuring the correct costs has been applied and all follow-on works are accounted for.
  • Added scheduled rates to jobs completed, including materials and labour.
  • Liaise with subcontractors and labour to ensure jobs are completed in full and confirming costs for completed elements.
  • Completing quotations for Aston Group works as well as subcontracts works. This involves completing cost version requests on ACIMS and task price for capital works.
  • Completing monthly valuation for completed works to client.
  • Approving invoices submitted from the subcontractor for monthly payment.
  • Resolving outstanding issues from completed outstand jobs.
  • Chasing direct labour and subcontractor for historic jobs not completed.
  • Declined jobs from client are completed in a timely manner and place back for valuation.
  • Completion for reactive/remedial/planned maintenance works for both revenue and capital works.
  • To ensure all policies and procedures are followed.
  • To assist other admin roles during busy periods/holidays
  • Complete other tasks as required to fulfil the purpose of this role

The Candidate:

To be considered for our Customer Service Coordinator - Financial role, you will have the following skills and experience:

Skills/Knowledge:

  • Have financial experience in completion of quotations for additional works.
  • Have knowledge of Customer Variation Request/Instructions.
  • Experience with admin/financial web base portals to enable to allocate works to contractors/engineers.
  • Administration experience working in a busy office/customer focused environment.
  • The ability to work on Microsoft Excel and Word at intermediate level.

Benefits:

  • 22 days holiday per year in addition to Holidays and Birthday Off after one year of service
  • Pension with 4% salary sacrifice scheme and employer contribution
  • Death in Service benefit of 4 x salary
  • Employee Assistance Programme
  • Eye Care Vouchers

If you feel you have the skills for the Customer Service Coordinator - Financial, please click APPLY now

NO AGENCIES PLEASE

Candidates with the experience and relevant job titles of; Customer Service Administrator, Customer Service Coordinator, Service Coordinator, Service and Operations Coordinator administrator, Office Support, Financial Assistant, Finance Administrator, Finance Customer Services, Financial Services Administrator Service Support Administrator, Client Service Support may also be considered for this role.


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