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Service Desk Analyst
2 months ago
Location: Nettleham
Job role/responsibilities:
The IT Service Support Analyst will provide technical support for multiple applications used by the business. The role will be responsible for diagnosing issues to determine underlying problems, providing fixes on a first line fix basis or provide workarounds and escalating problems to third party providers if necessary.
Using Remote Software such as End Point Manager to provide support to staff members across the force to fix their raised requests for assistance via Phone/Email.
Responding to Emails to complete administrative tasks that come into the IT department as required by the business.
Use our Ticketing Software to document and log Service Requests and Incidents which provide updates to our users and other Information Technology Teams.
Completing Administrative tasks across Multiple Core & Legacy Systems as required by the business.
Using Strong Customer Service & IT Skills to Provide Support in Person as well as Email/Phone when seeing to appointments made within the Department.Knowledge/Experience required:
Experience Working in a High Customer Service Role.
Knowledge of IT Infrastructure and PC Interface problems.
Knowledge of Microsoft Office products (Word/Excel/PowerPoint/Access etc.).
Knowledge of Windows desktop operating systems (365).
Ability to communicate effectively and professionally.
Driving Licence required.If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: or tel: (phone number removed). Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250
