Help Desk Technician
1 week ago
Job Summary:
Infinity Recruitment Consultancy Ltd is seeking a highly skilled IT Support Analyst to join their team on a full-time permanent basis. As an IT Support Analyst, you will be responsible for providing technical support to a range of professional end-users, resolving issues efficiently, and escalating complex problems to the development team.
Key Responsibilities:
- Provide system support to professional end-users
- Raise and resolve support tickets in a timely manner
- Assess and troubleshoot technical issues
- Work with the development team to resolve complex problems
- Communicate effectively with customers to keep them informed
Requirements:
- Graduate degree in an IT-related subject or equivalent experience
- Work-based customer service experience, either telephone-based or face-to-face
- Excellent listening and communication skills
- Ability to establish a career in the IT support sector
What We Offer:
- Competitive starting salary of £25,000
- 22 days annual leave plus statutory holidays
- Pension scheme
- Ongoing training and development opportunities
- Social events and a supportive team environment
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