Support Analyst

3 months ago

Lincoln, United Kingdom DBCharles Recruitment Full time

DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Support Analyst to join the growing business based in Lincoln.

The business are currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business.

The role is a permanent position for a Support Analyst focussing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service.

Day to day duties will include:

  • Training on IT systems and specific applications so to be able deliver end user support
  • Taking & recording customer queries onto the support database ticketing system
  • Providing support and resolutions to a variety of application & software queries
  • Diarising and returning customers phone calls
  • Actioning fault responses in line with the company procedures and agreed to contracts
  • Reporting any major faults or bugs to the System Development Team using the correct reporting tools.
  • SQL updates
  • Working closely with the Support Manager
  • Liaising with a number of different internal teams

DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below:

  • Preferable background from customer service or a telephone based role
  • Will consider recent graduates with an interest in IT & systems however not essential
  • A background in application or software support would be highly advantageous however not necessary
  • Experience in delivering excellent customer service via phone, email & face to face
  • Interest towards IT
  • Strong communication skills
  • Working knowledge of basic IT systems
  • Knowledge of Microsoft SQL server advantageous however not essential
  • Ability to commit to a permanent role based in Lincoln, with hybrid working in place (2 days per week in the office)

The client is offering a salary up to £25,000 per annum dependent on experience and the role will be Monday to Friday with different shift patterns on offer, varying from 8:00am to 4:45pm, 8:30am to 5:15pm or 9:15am to 6:00pm. The role amounts to a 38 - 39 hour week.

If interested we would love you to apply.

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