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Technical Support Analyst

2 months ago

Lincoln, Lincolnshire, United Kingdom Infinity Recruitment Consultancy Ltd Full time

Job Summary:

Infinity Recruitment Consultancy Ltd is seeking a highly skilled IT Support Analyst to join their team on a full-time permanent basis. As an IT Support Analyst, you will be responsible for providing technical support to a range of professional end-users, resolving issues efficiently, and escalating complex problems to the development team.

Key Responsibilities:

  • Provide system support to professional end-users, resolving technical issues and escalating complex problems.
  • Raise and manage support tickets, ensuring timely resolution and customer satisfaction.
  • Collaborate with the development team to resolve technical issues and improve system performance.
  • Communicate effectively with customers, providing regular updates on issue resolution.
  • Work in a fast-paced environment, prioritizing tasks and managing multiple support requests.

Requirements:

  • Graduate degree in an IT-related subject or equivalent experience.
  • Proven work-based customer service experience, either telephone-based or face-to-face.
  • Excellent listening and communication skills, with the ability to articulate technical information to non-technical stakeholders.
  • Strong problem-solving skills, with the ability to analyze complex technical issues.
  • Ability to work in a team environment, collaborating with developers and other stakeholders to resolve technical issues.

What We Offer:

  • A competitive starting salary of £25,000.
  • 22 days annual leave plus statutory holidays.
  • Pension scheme.
  • Ongoing training and development opportunities.
  • Social events and a supportive team environment.