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Customer Experience Advisor

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Chester, United Kingdom Muir Group Housing Association Full time
Customer Experience Advisor
£27,976.42 (pro rata for part time positions)
Chester
1 x Full time, temporary position up to 6 months
1 x Part-time permanent position, 25 hours per week
About You
Are you a brilliant customer champion who can join our team and live our values every day to deliver an excellent service?
With previous experience in a similar role, you’ll be a great communicator, who can support customers to access our services putting them at the heart of everything you do.
You’ll be able to…
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Champion for our customers, providing an excellent customer experience as the first point of contact
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Help customers access our services in line with our customer commitment
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Live our values every day, taking ownership of queries and doing what matters most for our customers
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Support first contact resolution of queries including diagnosing & scheduling repairs and with rent, ASB, lettings and home ownership queries.
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Help provide an accessible, value for money customer experience to meet the diverse needs of our customers, in line with our policies.
You’ll be comfortable working with colleagues across our business, in an environment focused on continuous improvement, value for money, learning and innovation. You’ll build relationships with partners to provide excellent services for customers, whilst embracing our ‘One Team’ approach.
So, take a look at our job profile - if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.
Closing Date: 9.00am on Monday 24th June 2024.
Interviews will take place week commencing 1st June 2024
Please note, candidates may be invited for interview prior to this date.
About our team …
Our team is great (if we don’t mind saying so ourselves) we’re led by our Executive Director of Customer Experience.
We work hard, support each other, and also like to have fun
You’ll be part of our Customer Experience Team reporting to our Customer Experience Manager and Customer Experience Coach - it’s an exciting team to be part of, as we deliver our new corporate plan ambitions