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Temporary Customer Advisor

3 months ago

Chester, United Kingdom Page Personnel Full time

This role is an exciting opportunity for a Temporary Customer Advisor to join a not-for-profit team based in Chester. The successful candidate will be responsible for providing top-tier customer service and support to customers.

Client Details

Our client is a leading not-for-profit organisation with a strong national presence in the UK. They provide essential services to communities, and with over 500 employees, they are committed to making a significant impact in their sector.

Description

As a Temporary Customer Advisor you will be:

Liaising with a customer base via multi-channels, i.e telephone, emails and whats-app
Support first contact resolution of queries including diagnosing and scheduling repairs. Support with rent, ASB, lettings and home ownership queries.
Providing product and service information to customers.
Updating information on CRM system.
Handling and resolving customer complaints regarding products or services.
Recording customer interactions and transactions accurately.
Providing feedback on the efficiency of the customer service process.
Ensuring customer satisfaction and providing professional customer support.Profile

To be successful in this role:

Experience within a call handling role is essential.
Excellent communication and interpersonal skills.
Proficiency in relevant computer applications.
The ability to handle stressful situations and remain calm under pressure.
Can commit to a temporary role.Job Offer

In return, our client can offer:

Long term temp role up until Dec 2024.
Immediate start and weekly pay.
Supportive and inclusive work culture.
Free on-site-parking.
Hybrid working (3 days in office, 2 days at home). We encourage all interested candidates who meet the above criteria to apply for this exciting role as a Customer Service Advisor in Chester