Customer Service Administrator
19 hours ago
Main duties and responsibilities:
* Effective management of relationships with customers and colleagues.
* General data entry
* Sales order processing, monitoring and reporting.
* Issue order books and shipping schedules to customers.
* Manage customer enquiries and disputes and apply a proactive approach to problem solving.
* Expedite any items that are required for urgent shipments working with all departments to ensure customer requirements are met.
* Prepare reports by collecting, analysing, and summarizing information and trends.
* Participate in continuous improvement activity.
* Participate in daily meetings to communicate sales data and to maintain an awareness of potential influencing factors to incorporate into order schedule for customers.
* Contribute to sales forecasting and participate in weekly planning meetings. • Work collaboratively with the Production Controller to manage sales orders, processing and ordering.
* Monitor KPI activity (including Order Book KPI’s) and strive to improve achievement of targets and produce reports for relevant stakeholders.
* Write and update Standard Operating Procedures (SOPs) and train against them•
* Manage the recording and exchange of information and documentation using
* Microsoft Office (e.g. Outlook, Word, Excel, PowerPoint).
* Adhere to all Health and Safety legislative and operational requirements.
Candidate requirements: Essential
* Advanced Microsoft Office experience and ability.
* Strong administrative acumen and data management/input experience.
* High attention to detail and accuracy.
* Demonstrable relationship management.
* Excellent communication skills.
* Ability to manage deadlines and conflicting priorities
Desirable
* Use of MRP system.
* Experience working in a manufacturing environment.
* Experience of working with sales forecasts
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