Customer Care Coordinator

2 months ago


Birmingham, United Kingdom Approach Personnel Ltd Full time
Approach Personnel are delighted to be working in partnership with a 5* new build housing developer who are seeking a reliable and proactive Customer Care Coordinator to address queries and provide exceptional customer service. The chosen candidate will be responsible for handling communication, resolving complaints, and coordinating appointments for technicians and trades. The role involves maintaining accurate records and managing costs efficiently. This position requires excellent problem-solving skills and the ability to develop strong relationships.
• Manage all communication and administration related to Customer Care.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.
• Assist Site Teams with site completion preparations, including snagging reports and quality control sign-offs.
• Register appliance guarantees and update utility providers with accurate meter readings.
• Contribute new ideas to improve processes.
Requirements:
• Excellent customer service skills, both on the phone and face-to-face.
• Natural problem-solving ability with strong organisational skills.
• Ability to adapt to change in a positive way.
• Experience building strong relationships with people from diverse backgrounds.
• Computer literacy with experience in Microsoft Office Suite.
This vacancy is being advertised on behalf of Approach Personnel Ltd that is operating as an employment business. We recruit temporary to permanent labour surrounding the UK. If this job isn't suited to your specifications, please contact us on (phone number removed) to leave your details, we will then contact you when a job arises which best suits your skills
  • Care Coordinator

    3 months ago


    Birmingham, United Kingdom Helping Hands Home Care Full time

    Location: Birmingham **The Role**: Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150...

  • Care Coordinator

    1 month ago


    Birmingham, United Kingdom Helping Hands Home Care Full time

    Location: Birmingham **The Role**: Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Manager with Recruitment, Business Growth and ensuring we are always delivering the highest possible standard of care. We pride ourselves on delivering care that truly meets the needs of the...


  • Birmingham, United Kingdom Approach Personnel Ltd Full time

    Approach Personnel are delighted to be working in partnership with a 5* new build housing developer who are seeking a reliable and proactive Customer Care Coordinator to address queries and provide exceptional customer service. The chosen candidate will be responsible for handling communication, resolving complaints, and coordinating appointments for...


  • Birmingham, United Kingdom Approach Personnel Ltd Full time

    Approach Personnel are delighted to be working in partnership with a 5* new build housing developer who are seeking a reliable and proactive Customer Care Coordinator to address queries and provide exceptional customer service. The chosen candidate will be responsible for handling communication, resolving complaints, and coordinating appointments for...

  • Care Coordinator

    2 months ago


    Birmingham, United Kingdom Blessed Hearts Home Care Full time

    Are you a dynamic Care Coordinator with solid planning, rostering and problem solving experience with a flexible, enthusiastic and can-do attitude? Within the branch you will be assisting and supporting the team in ensuring that key business and compliance targets are met. Within this role you will strive to delivering a high standard of accuracy in Rota...


  • Birmingham, United Kingdom Elitep Full time

    Our client is seeking 2x Customer Care Coordinators to join their team on an ongoing temporary basis with an immediate start available. Based on Birmingham Business Park by the NEC you will be working in a fast-paced environment dealing with inbound and outbound calls. Key Responsibilities of the Customer Care Coordinator - Input data accurately into Excel...

  • Care Coordinator

    3 months ago


    Birmingham, United Kingdom PBL Care Limited Full time

    **Role Details** **Job Title**:Care Coordinator **Reports to**:Registered Manager **Salary**:£21000 to £24000 per annum, depending on experience **Job Overview: (Note - In addition to these functions, employees are required to carry out such duties as may reasonably be required)**: - To provide leadership to care staff within the service - To provide...

  • Care Coordinator

    3 months ago


    Birmingham, United Kingdom Nexus Care Services Full time

    **_ Responsibilities:_** - Manage and prepare carer’s availability and rotas on a daily and weekly basis. - Manage our client’s requirements, preferences, and call times on a daily and weekly basis. - Communicate effectively with our carers daily via phone ensuring ‘check in chats’ is completed. - Work closely with the care manager on any concerns,...


  • Birmingham, United Kingdom Watra Care Full time

    **Job Title**: Care Coordinator Full Time/Part Time **Location**: Birmingham and Sandwell **Salary**: Up to £29,000 per annum + on call and care remuneration **Job Type**: Fill time/Part-Time - Permanent **Located in**: Watra Care specialises in providing live in care/home care and support to our customers throughout the Birmingham ,Sandwell and...


  • Birmingham, United Kingdom Wheatstone Solutions Ltd Full time

    **Customer Care Coordinator - Birmingham - £29,000 - Permanent** A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the West Birmingham area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This is an office based role, Monday to Friday...


  • Birmingham, Birmingham, United Kingdom Brook Street Social Care Full time £26,000

    Position: Supportive Care Coordinator Work Schedule: Monday to Friday Brook Street Social Care presents a remarkable opportunity for a Supportive Care Coordinator to become part of a prominent organization within the social care sector.This organization is well-regarded for its dedication to providing outstanding care services.The Birmingham facility...


  • Birmingham, United Kingdom Finance Full time

    Offering a Birmingham city centre location and a vibrant culture, this company is undergoing a period of steady growth and is looking to enhance its operations team by hiring a Customer Care Coordinator. **Responsibilities**: - Deliver fantastic administration support to a team of underwriters and managing all administration tasks - Support the...

  • Care Coordinator

    3 months ago


    Birmingham, United Kingdom Carekind Full time

    Once in post, the successfully appointed individual will work alongside the Registered Manager to assist with the day to day running of the operational side of this quality led care being fully supported by working in close collaboration with a very stable and collaborative care and office team. What the role will involves: - Assist with the ongoing...


  • Birmingham, United Kingdom Wheatstone Solutions Ltd Full time

    **Customer Care Coordinator - Birmingham - £27,000+ - Permanent** **Introduction** A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Birmingham area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This position is a full time permanent...

  • Care Coordinator

    2 months ago


    Birmingham, United Kingdom Midlands Community Homecare Full time

    **We have an amazing opportunity for a Care Co - ordinator to join our expanding team for a leading digital care company in the supported living department, Hall Green, Birmingham and surrounding areas. **We want someone to share our high quality values, be positive and want to make a difference. Being a Care Coordinator is about more than just rota...

  • Care Coordinator

    3 weeks ago


    Birmingham, United Kingdom Olive Recruit Full time

    Job scope: We are looking to recruit a Care Coordinator to join us at one of the brands of Catalyst Care Group - Nurseline Community Services. As a Care Coordinator, you will work within the team to promote best practices, drive high performance, and deliver exceptional service. Supporting both the Registered Manager and General Manager, the Care...

  • Care Coordinator

    5 days ago


    Birmingham, United Kingdom Olive Recruit Full time

    Job scope:We are looking to recruit a Care Coordinator to join us at one of the brands of Catalyst Care Group - Nurseline Community Services. As a Care Coordinator, you will work within the team to promote best practices, drive high performance, and deliver exceptional service. Supporting both the Registered Manager and General Manager, the Care Coordinator...


  • Birmingham, United Kingdom Regis Aged Care Full time

    At Regis, we are looking for experienced AHPRA Registered Nurses to join our Clinical Leadership team as a Clinical Care Coordinator at our Home in Mildura, VIC, Australia.Regis provides a nurturing environment where you can build your skills, expand your knowledge, and grow your career.As the Clinical Care Coordinator, you will coordinate and lead the care...

  • Complex Care

    2 months ago


    Birmingham, United Kingdom Onecall 24 Healthcare Full time

    **About us** **Full Time - Care Co-ordinator (Complex Care)** **Job Overview** At Onecall24 Healthcare, we always aim to fulfil and enrich people’s lives, through maximising their own potential. We always put our clients at the heart of everything we do and drive ourselves forward with a complete focus on quality and service. When working as a full...

  • Care Coordinator

    4 months ago


    Birmingham, United Kingdom Bournbrook Varsity Medical Centre Full time

    This role involves supporting patients through various stages of treatment pathways. The Care Coordinator will work closely with GPs and other Primary Care professionals within the Practice to identify a caseload of identified patients, ensuring that the appropriate support is made available to them and their families. Tackling health inequalities with a...