Experienced Customer Care Coordinator

6 months ago


Birmingham, United Kingdom Wheatstone Solutions Ltd Full time

**Customer Care Coordinator - Birmingham - £27,000+ - Permanent**

**Introduction**

A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Birmingham area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

This position is a full time permanent role based in the office.

**The Role**:

- Reporting to the Head of Customer Care, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors and customer care operatives, scheduling works as required as closing works out keeping the customer updated along the way.
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.

**Key Skills**:

- You MUST have Customer Service experience within the House Building/Construction industry
- Excellent communication skills
- Excellent attention to detail

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- new homes/construction customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Birmingham (required)

Work Location: In person

Reference ID: WS1034



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