Aftersales and Support Administrator
4 weeks ago
A role ideal for a fresh graduate or candidates with proven experience in a similar position.
The Company: A highly regarded, global agricultural machinery manufacturer with a strong and well-established distribution network.
Role Responsibilities Include:
* To create and generate routine reports for the senior management
* To attend regular team meetings
* To generate invoices, process credit notes, parts returns, commission payments and process claims
* To process orders and produce month end reports on orders for the Financial Controller
* To coordinate and process warranty part returns
* To release safety and service recalls to the dealers and follow up with the network
* To provide administrative support to the training process, assisting in the delivery where necessary
* To provide support to the dealer network with general enquiries
* To provide general administration support to the wider team and answer incoming calls
Skills you will need:
Essential:
* Strong administrative and customer service skills
* Previous experience of working at manufacturer level with a dealer network
* An interest in the agricultural industry
* Excellent communication skills both verbal and written, with a customer centric approach
* Highly organised with a strong eye for detail
* The ability to multitask and prioritise workloads to meet deadlines
* Good problem-solving abilities with a proactive approach to resolving customer issues
* A strong team player, able to work collaboratively across the business
* Motivated, with a “can do” attitude and enthusiastic to learn new skills
* Excellent IT skills
Remuneration: A competitive salary commensurate with the candidate's experience plus benefits package
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