Client Relationship Manager

3 days ago

England, United Kingdom Membership Bespoke Full time

Client Relations Manager

Membership Organisation

Salary: £48K per annum + car allowance

Hours: Full-time, 12-month fixed term contract with potential to become permanent

Location: Remote working or hybrid with office attendance in London, Kent or Midlands

Must be willing to travel nationally and attendance at regional events will be required


The purpose of the role of the Client Relations Manager is to focus on forging relationships with businesses that specify electrical work – so local authorities, NHS Trusts, Universities and large construction businesses that do not undertake electrical work themselves but work on major infrastructure projects (HS2, Canary Wharf,) etc.


Key Responsibilities of the Client Relations Manager

  • Cultivate professional connections with senior representatives from specifier organisations to establish effective working relationships creating confidence to specify and hire the organisations member businesses.
  • Keep abreast of future major construction projects, identify and build relationships with main contractors so that framework and other opportunities can be communicated to members.
  • Promote the benefits of membership to alleviate specifier challenges by having direct access to trusted industry guidance relating to policy, legislation, standards and technical changes.
  • Generate member leads through building knowledge of specifier supply chains to support the Business Development Managers with new member recruitment.
  • Work with the Marketing and Communications team to develop engaging content and promotional activity to support the relationships built with specifiers and to attract interest from new specifier contacts.
  • Encourage specifier participation at business days and other member activities, and work with regional team colleagues to develop member ‘Meet the Buyer’ events.


Skills & Competencies

  • Understanding about the nuances and challenges faced by specifiers and contracting businesses working within the building engineering/construction sector.
  • Good knowledge of procurement, tendering and supply chain management within the construction sector.
  • Minimum of 5 years key account management experience at a senior level.
  • Ability to communicate confidently at all levels within an organisation.
  • Ability to think through challenging situations and adapt communication style to suit different situations.
  • Ability to present complex issues and proposals cogently and clearly.
  • Able to work collaboratively with colleagues across the organisation.
  • Ability to prioritise and to act on initiative.
  • Experience in presenting and communicating at senior/board level.
  • Excellent CRM system skills and knowledge (preferably Salesforce).


To apply to this Client Relations Manager role please send your CV.


Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.


Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

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