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Customer Service Coordinator

3 months ago

Alton, United Kingdom Brook Street Full time
A great opportunity to develop your career as a Customer Service Representative
Customer Service Representative
" Alton, Hampshire
" Full time / Permanent
" £24,500
" Hybrid Working
" Monday to Friday 8.30am - 5.00pm
A quick look at the role
The Customer Service role is a great opportunity for someone who wants to kick start their career and focus on delivering exceptional customer service and query resolution for the customers across the area.
Why it's an opportunity not to be wasted.
You will be responsible for answering incoming calls and responding to emails from our customers within the required SLAs/KPIs.
Listening to and understanding the needs of the customer.
Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.
Engaging with vendors on a day to day basic in respect of queries or complaints from the customers relating to vendor services.
Administration of customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services and dealing with invoice queries.
Communicating across our depot network to resolve customer queries.
Meeting established goals for all metrics, including call and case quality, productivity and call handling KPIs, to enable us to provide the best customer experience.
Completing proactive outbound calls to advise customers on changes to services or relaying other key information.
Requirements
Here's what we require:
" Excellent communication skills
" Be able to work well alone and as part of a team.
" Be motivated and willing to take initiative.
" Calm under pressure and be able to multitask.
" Excellent attention to detail
" Aptitude to work without supervision.
Benefits
" 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
" Generous pension.
" Medical and dental scheme.
" Cycle to work scheme.
" Retail, leisure and travel discounts.
" Free parking on site.
" A robust training and development programme which opens the door to several great internal progression opportunities