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Customer Service Coordinator

2 months ago

Alton, United Kingdom Sammons Recruitment Ltd Full time

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Administrator. As a key member of our team, you will be responsible for providing exceptional client service and support to our clients and internal team members.

Your role will involve:

Key Responsibilities:
  • Providing timely and effective support to clients via phone, email, and other communication channels.
  • Managing and maintaining accurate and up-to-date documentation and records.
  • Coordinating and communicating with clients and internal stakeholders to ensure seamless support and service delivery.
  • Assisting with the maintenance and updating of customer accounts and systems.
  • Providing administrative support to the wider team as needed.

To be successful in this role, you will require:

Essential Skills and Experience:
  • Previous experience in a client-facing or administrative role.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work independently and as part of a team.

We offer a supportive and collaborative work environment, with opportunities for career progression and professional development. If you are passionate about delivering exceptional customer service and are looking for a new challenge, we would love to hear from you.