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Practice Support Advisor

2 months ago

Andover, United Kingdom Simplyhealth Full time
Practice Support Advisor (6 month FTC)
Andover Head Office / hybrid
£25,000 + £600 flexible benefits pot + pension + healthplan + 36 days holiday + hybrid working
Are you passionate about making a positive impact on people’s lives? Do you want to be part of a company that is striving to revolutionise access to healthcare in the UK? At Simplyhealth, our health plans provide the opportunity to attend routine dental treatments, visit the optician, have complementary therapies (e.g. physio) and much more by providing financial support to those that really need it.
But we’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing.
This is full-time role on a 6 month contract. As Practice Support Advisor you’ll work with the team to provide growth, sales and retention support to our member dentists and the teams at their practices. Providing support to the dentists, you’ll be the first port of call for any queries  through all communication channels, most predominantly inbound phone calls. You’ll also be working closely with the field sales teams to identify any potential growth from the practices in their area. This is a relationship-focused role so to succeed, you’ll have a passion for great customer service and relationship building, and enjoy problem solving.
Key responsibilities include:
As a point of contact, you'll create a fantastic, professional impression for the practices, always aiming to achieve first contact resolution where possible.
Taking ownership for problem solving, and dealing with challenging requests, as well as escalating other issues where needed.
Building and maintaining strong, long-lasting client relationships, as well as proactively rebuilding former relationships where needed, ensuring all feedback is captured and followed up on.
Working with the Business Development Consultants, helping to develop and grow the clients by identifying any sales/growth opportunities for them to follow up on