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Technical Support Specialist

2 months ago

Coventry, United Kingdom Russell James Recruitment Full time
Technical Support Specialist
How will you make an impact?
My client is a global leader in the manufacturing of electrification products globally, with a history of providing innovation and customer- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Their products are used in nearly every industry around the work and with a portfolio of more than 200,000 products marketed under more than 38 premium brand names, there Division offerings are found wherever electricity is used.
They are looking for an individual to provide technical support by phone, fa, e-mail and assist in face-to-face training of customers in the use of and applications for LV products and specifically for power breaker and switchgear.
What will you do?
+ Maintain a KPI of 95% calls answered on the technical support hotline phone number, peer working day
+ Respond to e-mails sent to the technical support team within 2 working days
+ Inspect & process products returned for warranty issues
+ Present training courses in house to customers on technical product features
+ Use salesforce customer database to identify sales leads to external engineers
+ Use salesforce customer database to send out quotations over £2000 net value
+ Maintain the archive library and incorporated business catalogues
+ You will be dealing with around 450 calls a week from Electrical Wholesalers
How will you get here?
+ HNC/ONC/BTec Level 3 in Electrical Engineering
+ Use of Microsoft Office Package
+ Good Telephone manner
+ Knowledge of BS7671 requirements for building services
+ Experience with electrical switchgear wholesale market (Or similar)
+ Knowledge of Electrical switchgear applications
What’s in it for me?
+ Up to £50,000
+ 15% bonus
+ Hybrid working (3 days home, 2 days office)
+ Excellent benefits package