Technical Support Specialist
7 days ago
Job Title: Information Technology Support Engineer
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team at Senitor Associates. As a 2nd Line Support Engineer, you will be responsible for providing technical assistance and support to our clients in the Education sector.
Key Responsibilities:
- Provide technical support and troubleshooting for IT-related issues
- Collaborate with the team to resolve complex technical problems
- Develop and maintain technical documentation and knowledge base
- Participate in on-call rotation to provide 24/7 support
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- Background in providing 2nd Line Support, ideally within the Education sector
- Proficiency in Microsoft Office and Windows Platforms
- Understanding of Active Directory and Office365
- Networking: DNS, DCHP, TCP/IP
- IT Hardware
- PowerShell
- Excellent Problem-Solving and Communication abilities
- Enhanced DBS
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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