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Customer Service Representative

4 months ago

Cheshire East, United Kingdom Network Scientific Recruitment Full time

Customer Service Specialist

Cheshire – Office Based

Good basic + Discretionary Bonus


Description


My client is a fast-growing company that is recognised across 140 countries around the world. Their employees are inspired by a commitment to make a difference in patients' lives. Due to promotion a new opportunity has become available for a Customer Service Specialist to join the team.


As a Customer Support Specialist you will demonstrate good communication, initiative and strong customer focus, You will work in close collaboration with your team colleagues across sales, marketing and operations.


Essential Functions


  • Assist customer service sites and offices and liaise with all business functions
  • Ensure that customer requirements and needs are met within company response times
  • Receive customer orders and enter them into the Oracle system
  • Processing customer quotations and orders accurately
  • Handle all customer related requests (like shipment requests, complaints, etc)
  • Processing fault finding and the creation of Service Reports
  • Meeting and exceeding customer satisfaction targets
  • Minimising customer complaints and actively delivering solutions for customers
  • Properly handle and report customer complaints
  • Completing departmental administration and order management
  • Assisting Customers with general product portfolio queries


Required/Preferred Education and Experience


  • Experience in working in a customer service environment
  • Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
  • Languages – fluency in written and spoken English essential
  • Excellent communicator, able to operate at all levels within both own and customer’s organisations
  • Minimum experience with ISO 9001 or 13485 medical device quality system preferred