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Spa Receptionist

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London, United Kingdom Soho House & Co Full time

Spa Receptionist - Great Tew, Chipping Norton

Job Type: Full Time, 40 hours per week - 5 days a week

What's in it for you?

  • Weekly Pay
  • Team meal whilst on shift prepared by our chefs
  • Soho Friends Membership
  • 50% Team discount on Food & Drink, 7 days a week
  • Team Room Rates; Any Bedroom, Any House, $100 a night
  • Financial Incentive based on House Performance (Quarterly)
  • Health Cash Plan (option to add children)
  • Dental Plan (option to add children)
  • Birthday Day Off
  • Discount on Cowshed products and Soho Home (up to 50%)
  • Free Counselling Sessions
  • Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
  • Continuous training to develop yourself personally and professionally
  • Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

Soho Farmhouse

Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. Two hours' drive or a short train from London, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake's Kitchen for fresh bread, sausage rolls and cinnamon buns. Finally, there is The Little Bell, a local favourite, for nose-to-tail cooking and natural wine.

The Role

We are seeking an experienced Spa Receptionist to join our team at Soho Farmhouse (OX7 4JS). As the Spa Receptionist you will be a dynamic individual who possesses a real passion and pride in their work, flexible and excellent customer service. Spa Receptionists are responsible for maintaining the cleanliness of Cowshed retail area and other items. You are also accountable for providing full service to all guests staying at Soho House who are utilising the spa and gym area. A successful Spa Receptionist proactively inspects and cleans equipment and the floors (when applicable), replaces products, keep inventory as well as provides a fun, approachable and tranquil atmosphere in the Spa area.

Main duties include

  • Always handover / liaise with the Cowshed Management team on training and employee feedback
  • Lead by example to help in any case of emergency cover through support and coordination
  • Be inspirational; demonstrating confidence and always looking to share best practice and develop your own skills
  • Overseeing the front of house team with minimal supervision
  • Encouraging excellent member relationships and ensuring outstanding customer service
  • Ensure reports are set up correctly and budgets are communicated
  • Work through daily checklist and delegate tasks to reception team
  • Update management and team on sales achievements
  • Communicate with wider site team as required
  • Attend and host briefings when management are not available
  • Support management to ensure mystery shopper standards are adhered to
  • Assist management with stock control

What we are looking for in a Spa Receptionist

  • 1-2 years' experience in a busy commercial reception desk
  • Team player who communicates well with all colleagues
  • Punctual, reliable and trustworthy
  • Sense of urgency
  • Yes, yes, yes mentality
  • Ability to multitask and work in a fast-paced environment
  • Have a genuine passion for food and beverage
  • Flexible and available to working both opening and closing shifts when required

Expected working hours for a Spa Receptionist:

  • Varying shift times across the seven days, to include working evenings, weekends, opens & closes
  • Average hours 32-45 hours per week

Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16)